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Caesars Entertainment · 2 months ago

Slot Tech Manager

Pompano Beach, FL

Full-time

Onsite

Senior Level

5+ years exp

Caesars Entertainment is the largest casino-entertainment company in the U.S. and is looking for a Slot Technical Manager responsible for the successful operation of the technical side of the Slot department. The role involves maintaining compliance with state laws, managing the budget, training staff, and ensuring effective communication within the department.

Food and Beverage

Responsibilities

Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times

Assist and advise other departments and Company personnel as necessary to ensure the successful performance of slots and the property in general

Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information

Complete all required daily financial tools and reports

Develops and manages the budget for the Slot Technical department

Maintaining required documentation of slot moves, maintenance and repair logs, and purchase orders and requisitions for slot machine parts and supplies

Training of Slot Technical supervisors and technicians and occasional assistance in troubleshooting various slot machine malfunctions. Delegate authority and assign responsibilities

Responsible for reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists

Appropriately discern and timely communicate situations that require executive management attention

Assist with interviewing, hiring, developing, and evaluating team members

Review, approve, and administer disciplinary action as necessary

Mediate and solve problems for team members and guests, and establish and maintain effective lines of communication throughout the department and on all shifts

Ensure technical proficiency of all slot tech department team members through guidance and effective training programs

Assist with the development of work schedules and assignments for slot tech department staff

Maintain safety policies and procedures, instruct team members, and follow up to ensure hazards are eliminated

Enforce all Company and department policies and procedures, including appearance and uniform guidelines, and all regulations and internal controls

Utilize training and existing policies and procedures to make sound business decisions

Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction

Build rapport and coordinate daily activities with support departments

Coordinate with Security and Surveillance to detect and prevent attempts to cheat or damage gaming equipment

Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests

Improve productivity by recommending improvements, processes, equipment, and systems

Possess a thorough working knowledge of all slots department games and equipment

Implement changes related to Title 31 guidelines as necessary

Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same

Produce and deliver reports as needed or required

Have complete knowledge of all casino events and promotional activities

Keep work area in a clean and orderly manner

Ensure the safety and security of all guests and team members

Comply with all policies and procedures established by Company and department management

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change

Other duties as assigned or any reasonable request from any member of management

Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards

Qualification

Slot machine maintenanceGaming industry experienceBudget managementTechnical trainingCustomer service principlesProblem-solving skillsPerformance assessmentGaming lawsLeadership techniquesCommunication skillsTechnical documentation

Required

Five to seven years' experience in electronics and maintenance of technical equipment, game machines or slot machines preferred with a 4-year degree in related fields or equivalent work experience

Gaming industry experience is required

Knowledge of principles and processes for providing customer and personal services

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications

Knowledge of machines and tools, including their designs, uses, repair, and maintenance

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models

Knowledge of gaming laws and regulations

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times

Talking to others to convey information effectively

Determining causes of operating errors and deciding what to do about it

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action

Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo License

Must be at least 21 years of age

Three (3) years of tax returns required