Hotwire Communications Ltd · 2 hours ago
NOC II Engineer
Fort Lauderdale, FL
Full-time
Onsite
Mid Level
4+ years expHotwire Communications Ltd is seeking a NOC II Engineer to ensure that their network, data, video, voice, and application environments run at peak performance. The role involves monitoring production networks, coordinating repairs, and diagnosing problems to maintain system availability.
InternetPublic RelationsTelecommunications
Responsibilities
Monitor production network environment using a combination of monitoring tools to ensure availability
Coordinate field router intrusive and non-intrusive testing and repair of circuits
Coordinate onsite dispatch of Telecommunication vendor repair services
Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem
Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously
Responsible for configuring and maintaining monitoring tools
May write or revise system documentation and procedures
Work with Engineers to resolve production problems
Write coherent trouble ticket notes on production incidents and problems
Perform periodic health checks of systems
Responsible for answering inbound calls and for providing support
Escalate issues and problems according to procedures and best judgment
Diagnose problems and resolve them in an expeditious manner
Other duties as assigned
Qualification
Required
Minimum of 4 years of experience in a Help Desk or high volume call center preferred
Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques
Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills
Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
Specialties NOC/ Process writing skills of training a plus
Experience in Monitoring Theory / Implementation a plus
Experience in Customer Service
Experience in current Internet network hardware and software technologies
Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios
Benefits
Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks
Company
Hotwire Communications Ltd
Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.
1001-5000 employees
H1B Sponsorship
Hotwire Communications Ltd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Group
2025-06-13Acquired
2021-04-29Private Equity
Leadership Team
Kristin Johnson Karp
Co-Founder & CEO
Recent News
Brookfield Infrastructure Partners LP
2025-11-08
2025-10-21
Company data provided by crunchbase