Capital One · 2 months ago
Work From Home, Senior Associate Unit Manager, Servicing Operations
United States
Full-time
Remote
Mid, Senior Level
$78K/yr - $90K/yr
3+ years expCapital One is a financial services company that is seeking a Senior Associate Unit Manager for their Servicing Operations. In this role, you will lead a team of front line associates, focusing on achieving business goals, providing coaching, and ensuring a high-quality customer experience.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Accountable for achieving business goals for a team of up to 25 associates within unit
Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics
Prepare and deliver monthly performance reviews for direct reports
Manage business level metrics (pen rates, occupancy) to high efficiency standards
Share in the accountability for a business level function team (Logistics, quality, innovation, morale)
Motivate and develop associates and help them achieve their career aspirations
Execute flawless management of projects assigned to unit
Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc
Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team. associates
Qualification
Required
High School Diploma, GED, or Equivalent Certification
At least 3 years of People Management experience within the financial industry
At least 1 year of Coaching, Mentoring, or People Leadership Experience
At least 2 years of experience using Google Suite or Microsoft Office
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Preferred
Bachelor's Degree
At least 5 years experience in People Management
At least 2 years experience in Process Management
Lean, Six Sigma certification
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-09
2026-01-04
The Motley Fool
2026-01-04
Company data provided by crunchbase