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Tanger · 2 months ago

Sr Account Analyst/Collector

Greensboro, North Carolina

Full-time

Onsite

Mid, Senior Level

3+ years exp

Tanger is a premier owner and operator of outlet and open-air centers, focused on creating shopping destinations that entertain and inspire communities. The Sr Account Analyst/Collector role involves supporting account reconciliations, managing tenant portfolios, and collaborating with team members to resolve billing inquiries and disputes.

E-CommerceFashionLeisureLifestyle

Responsibilities

Support Account Analyst/Collection Specialists with challenging AR reconciliations by being the next level of escalation when they encounter obstacles in their reconciliation analysis. Determine accuracy of account billings per relevant contractual agreements

Follow up on AR Reconciliation accounts and work with the tenant for payment and timely clearing of the account until full resolution is achieved or escalate to AR-Manager when efforts are exhausted

Review escalated tenant billing inquiries and disputes from Account Analyst/Collection Specialists

Prepare billing adjustments as appropriate per the account analysis. Include all supporting documentation with adjustment to Lease Accounting for review/approval/posting

Determine whether issues require escalation to Lease Accounting for further review

Support Account Analyst/Collection Specialists by being proactive in identifying where AR accounts reconciliations are necessary. Work with the team to step in and initiate the reconciliation process when available and its appropriate to do so. Determine accuracy of account billings per relevant contractual agreements

Work with AR Manager to regularly review tenant portfolio balances to identify problematic accounts

Collaborate with Account Analyst/Collection Specialists to understand obstacles in resolving past due balances

Develop and implement action plans with appropriate tenant contacts to achieve resolution

Track and report on dispute trends and resolution outcomes to AR Manager and AVP, Assistant Controller

Manage AR Escalation accounts identified by the AR Manager

Monitor and attempt collection on these accounts, escalating unresolved issues to the AR Manager and applicable Leasing teams

Track and report on payment plans established by the AR Manager, including timely identification and escalation of missed payments

Maintain documentation of all collection efforts, communications, and outcomes in accordance with company policy

Monitor large credit balance accounts and work with Account Analyst/Collection Specialist on resolution. Balances must be reviewed for billing accuracy and escalated to Lease Accounting if errors are identified

Regarding escalated accounts, prepare adjustments for write-offs of uncollectable balances once efforts have been exhausted. Provide these to AR Manager-Accounts & Collections for approval

Maintain files, approvals, and supporting documentation in accordance with collection policies and procedures

Update and maintain various monthly reports within the AR/Collections Department (PPD, Top Credit Balances, and Security Deposit reports)

Serve as backup to AR-Manager as needed to prepare weekly, quarterly or monthly reports

Qualification

Accounts ReceivableAccount ReconciliationCollections ExperienceNegotiation SkillsCritical ThinkingCustomer ServiceEnglish ProficiencyOrganizational SkillsCommunication SkillsTeam CollaborationInitiative

Required

Associate's degree in finance, accounting or related field

Three (3) plus years' experience in collections, accounts receivable, account reconciliation or related area or any combination of relevant experience and or education

Ability to focus on results and desired outcomes and how best to achieve them, high level of initiative and strong follow through

Possess strong negotiation and persuasion skills with ability to de-escalate stressful situations while maintaining excellent customer service skills

Exceptional people skills with ability to effectively communicate verbally and in written form

Possess excellent critical thinking skills and ability to exercise good judgment

Display a positive and initiative-taking attitude

Strong organizational skills with ability to prioritize workload

Ability to read, write and comprehend the English language

Adhere to Tanger's Core Values: Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen