Swisslog · 4 hours ago
Program Manager
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expSwisslog is a world-leading Robotics company focused on transforming intralogistics. The Customer Services Program Manager will lead strategic initiatives to enhance customer experience and operational efficiency, collaborating with various teams to align project outcomes with organizational goals.
LogisticsTransportationWarehouse Automation
Responsibilities
Collaborate and support the CS Sales organization to manage the client relationship, identify opportunities to strengthen & extend Swisslog’s business relationship
Act as an internal voice of the client advocate within Swisslog whilst balancing this with the need to protect Swisslog’s reputation and profitability
Act as the initial escalation point for CS related topics and coordinate Swisslog resources and efforts to resolve
Collect and present the relevant performance data and information for the regular customer meetings and quarterly business reviews
Lead the Customer Service organization in formulating issue resolution and improvement plans and project execution plans and implementing project management practices
Promote & drive a 1st Time Right & Customer Centric culture within the Swisslog CS organization
Identify, document & drive lessons learned & process improvements
Make sure that project execution complies with all current realization process policies
Conduct assessments of any associated processes regarding all aspects of project management and provide guidance and tailoring when needed and based on project specific conditions
Review the scope, budget and timeline for Customer Service projects
Lead and Manage Project Progress meetings and Reports, provide other related project KPIs
Track & report on the overall project status, actual vs. forecasted effort and cost
Determine overall project progress against objectives and KPI’s
Identify and implement new project management tools to increase efficiency and user experience
Provide clarity to stakeholders and team members on current projects state
Mentor new and less experienced Project Managers
Qualification
Required
Formal qualification: BS or BA in Engineering. Electrical Engineering, Software Engineering, Computer Science or similar
5+ years of work experience and demonstrated track-record in Project Management activities
3+ years of experience with leading and working across diverse, cross-functional teams
Have working knowledge of the Warehouse and Distribution business sector
Technology, product, start-up experience is a bonus. Familiarity with manufacturing environment
Preferred
PMP, PMI certification
Scrum Master certification
Scrum Product Owner certification
MBA
Have working knowledge of Warehouse Management Systems
Have working knowledge of Material Flow Control Systems
Have working knowledge of PLC controls and control logic
Have experience in defining, procuring, installing and maintaining IT Hardware, Controls Hardware and their supporting infrastructure
Company
Swisslog
Swisslog is a provider of logistics solutions for hospitals including pneumatic tube systems.
1001-5000 employees
H1B Sponsorship
Swisslog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (3)
2022 (6)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Jens Schmale
CEO
M
Michael Bermudez
VP, Legal Counsel & HSE
Recent News
Food & Drink Business
2025-11-27
2025-11-01
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