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Solera Holdings, LLC. · 2 days ago

Manager, Indy Dealer Account Management

Westlake, TX

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Solera Holdings, LLC. is a global leader in data and software services dedicated to transforming the vehicle lifecycle into a connected digital experience. The Manager, Indy Dealer Account Management will lead a team focused on increasing customer retention and driving revenue growth within the Dealer vertical.

Artificial Intelligence (AI)Auto InsuranceAutomotiveEnterprise SoftwareInsuranceInsurTechRisk ManagementSaaSSoftware

Responsibilities

Lead a team of Account Management reps to achieve monthly retention and referral goals

Implement retention strategies to reduce churn with focus on customer lifetime value

Track and report on metrics across all stages of the customer journey

Be a source of knowledge on product specific items for the company

Take lead on at-risk customers and work directly with account managers to resolve

Recruit, manage, and develop a high-performing inside sales account management team

Perform on-site and/or remote product consultation and training

Conduct regular 1:1s, team standups, and call callibrations to drive performance and accountability

Provide coaching and mentorship focused on improving save rates, onboarding outcomes, and customer satisfaction

Set and enforce performance KPIs related to bookings, onboarding timelines, and retention targets

Maintain CRM discipline across the team and ensure accurate tracking in Salesforce

Collaborate with Marketing and Product to align on go-to-market messaging and campaign execution

Work cross-functionally to improve onboarding processes, tools, and training for new customers

Analyze team and customer data to identify risks, opportunities, and areas for process improvement

Act as the voice of the dealer sales and retention teams in cross-functional meetings

Partner with Customer Support, Product, and Marketing to ensure a seamless and aligned customer experience

Deliver regular performance updates and insights to senior leadership

Qualification

B2B inside salesAccount managementTeam leadershipCRM skillsAnalytical skillsCoaching capabilitiesCustomer retentionOperational excellenceAutomotive industry experience