Almedia · 2 months ago
Senior Customer Success Manager (NYC - USA)
New York
Full-time
Onsite
Senior Level
$145K/yr - $175K/yrAlmedia is a rapidly growing company aiming to become Germany’s second bootstrapped unicorn, focusing on innovative marketing solutions. The Senior Customer Success Manager will play a key role in managing client relationships, optimizing campaigns, and driving strategic growth through data-driven insights and proactive problem-solving.
AdvertisingAdvertising PlatformsApp MarketingArtificial Intelligence (AI)Big DataGamingMachine LearningMarket ResearchPredictive Analytics
Responsibilities
Serve as a strategic advisor for clients, guiding them through Almedia’s rewarded ecosystem and sharing insights to optimize their campaigns
Lead campaign setups, tracking, and continuous performance analysis to meet key KPIs and ensure sustained client success
Keep clients ahead with insights into the latest industry trends, providing competitive analysis to inform client strategies and elevate campaign impact
Use data to proactively identify risks and opportunities, collaborating with internal teams (BI, Fraud, User Acquisition) to solve complex issues swiftly
Recognize opportunities for increased ad spend and assist in expanding clients’ portfolios, helping to drive revenue growth for both the client and Almedia
Participate actively in shaping the future of Almedia’s Customer Success team, contributing ideas and insights as the team grows and scales
Qualification
Required
Analytical Thinking: You thrive on data and are detail-oriented, using insights to drive decisions
Problem-Solving: You're proactive, always seeking creative solutions for both clients and the company
Strong Communication: You build relationships easily and convey complex ideas clearly
Team Player: You value collaboration and respect different perspectives
Adaptable & Growth-Oriented: You thrive in fast-paced environments and are excited to learn and grow
Client-Focused Passion: You're committed to delivering high-quality service and driving client success
Strategic Client Consultation & Relationship Management: Serve as a strategic advisor for clients, guiding them through Almedia's rewarded ecosystem and sharing insights to optimize their campaigns
Data-Driven Campaign Optimization: Lead campaign setups, tracking, and continuous performance analysis to meet key KPIs and ensure sustained client success
Competitive Analysis & Industry Insights: Keep clients ahead with insights into the latest industry trends, providing competitive analysis to inform client strategies and elevate campaign impact
Problem Solving & Risk Mitigation: Use data to proactively identify risks and opportunities, collaborating with internal teams (BI, Fraud, User Acquisition) to solve complex issues swiftly
Growth & Upselling: Recognize opportunities for increased ad spend and assist in expanding clients' portfolios, helping to drive revenue growth for both the client and Almedia
Team Growth Contribution: Participate actively in shaping the future of Almedia's Customer Success team, contributing ideas and insights as the team grows and scales
Preferred
Experience in client success, account management, or business development within digital advertising, gaming, or app industries
Strong negotiation skills and the ability to make data-informed decisions
Analytical & Data Proficiency: You're detail-oriented and data-savvy, capable of using analytics tools and insights to shape campaign strategies
Strategic Communication & Relationship Building: Clear and persuasive communicator who can build strong client relationships and explain complex ideas effectively
Technical Knowledge & Troubleshooting: Experience with digital advertising and campaign tracking tools, and comfort with technical integrations
Adaptability & Growth Mindset: Eager to learn, thrive in fast-paced environments, and continuously seek growth
Consultative & Solution-Oriented Approach: Proactive in identifying solutions for both client challenges and business growth
Industry Insights: Knowledgeable about industry trends, competitive analysis, and best practices in the Ad-Tech and digital advertising landscape
Company
Almedia
Almedia is a data platform and advertising company specialising in rewarded UA for mobile games and apps.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageRecent News
pocketgamer.biz
2025-08-16
Startbase
2025-08-15
Company data provided by crunchbase