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MCC Label · 1 hour ago

Customer Service Representative

Lafayette Hill, PA

Full-time

Onsite

Entry Level

2+ years exp

MCC Label is the global leader of premium labels, focused on developing consumer-driven innovations and sustainable packaging solutions. The Customer Service Representative will deliver world-class service by providing timely information regarding purchase orders and shipments while building relationships and supporting a customer-focused culture.

AdvertisingCommunitiesPackaging ServicesPrinting

Responsibilities

Internal Customer Service: Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends

Culture: Model a customer focused culture for the organization

Capacity Rationalization: Provide detailed information to aid in capacity analysis of new and existing business; working with Scheduling, Sales and Corporate Business Optimization functions to meet fluctuating customer demands

Complaint Resolution: Document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition. Communicate and bring to closure with Sales, Plant and Customer

Continuous Improvement: Participate in improving processes and system workflows. Gain knowledge and skill on team members’ customers and workflows to serve as backup

Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas

Quality and Process Compliance: Support the company Quality Statement. Comply with quality assurance specifications of the customer and MCC including but not limited to handling procedures, paperwork requirements, etc. Compliance with all data integrity, product safety, and GMP standards required

Values: Model the Corporate Values and Principles: Integrity, Achievement, Passion, Perseverance, & Creativity

Safety: Support a culture focused on a safe work environment. Exhibit a safety-first attitude in all that is done, from proper PPE compliance to keeping the work environment safe and hazard-free. Compliance with all workplace and product safety standards and procedures is required

Qualification

Business Operating SystemsMicrosoft WordMicrosoft ExcelAnalytical ThinkingCustomer Service

Required

A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience

Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel

Benefits

Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)

Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating holidays