Square · 6 hours ago
Director of Growth Strategy & Operations – Global SMB Sales
United States
Full-time
Remote
Director/Executive
12+ years expSquare is a company that has evolved to provide integrated, omnichannel solutions for sellers. The Director of Growth Strategy & Operations will shape and scale the global SMB sales strategy, focusing on driving efficiency and impact across Square's sales motions while collaborating with various teams to optimize seller acquisition and productivity.
BitcoinFinTechMobile PaymentsProductivity ToolsRetail Technology
Responsibilities
Define and execute the GTM strategy for global SMB telesales and inside sales teams, with a focus on optimizing funnel velocity and conversion efficiency
Partner with Sales leadership to design territory models, segmentation strategies, and seller engagement frameworks tailored to SMB segments across markets
Lead strategic initiatives that enhance sales process efficiency, CRM utilization, and pipeline management to maximize rep productivity
Analyze sales funnel data to identify performance gaps and drive initiatives that improve contact-to-close rates, lead follow-up times, and quota attainment
Develop and implement scalable programs that improve sales velocity, rep ramp time, and conversion performance across global teams
Partner with Enablement and RevOps to build dashboards, KPIs, and reporting that provide real-time visibility into sales performance
Collaborate with Marketing, Partnerships, and Product to align SMB sales strategies with GTM priorities, campaigns, and regional expansion goals
Partner with Sales Development and Marketing Ops to ensure consistent lead flow, quality, and readiness for SMB sales conversion
Support alignment between regional sales leaders and global functions to ensure consistent GTM execution and sharing of best practices
Identify and implement AI-driven solutions to enhance prospecting, lead scoring, and rep productivity within telesales motions
Experiment with automation and tooling that improves velocity while maintaining the quality of seller interactions
Partner with Data Science and Analytics to develop predictive models that help prioritize sellers with the highest conversion potential
Lead cross-functional initiatives to support new market entries, sales model evolution, and growth experiments that accelerate reach and impact
Develop frameworks for scaling telesales operations globally while adapting to regional nuances in seller behavior, product adoption, and channel maturity
Qualification
Required
12+ years of experience in Sales Strategy, GTM Operations, Revenue Strategy, or Management Consulting, ideally within high-velocity or SMB-focused environments
Proven experience designing and scaling inside sales or telesales strategies across multiple regions or segments
Strong analytical and operational skills, with experience using data to drive decision-making and optimize sales motions
Deep understanding of sales funnel management, CRM systems (e.g., Salesforce), and AI/automation tools that enable productivity at scale
Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities
Strategic thinker who can operate at both 30,000 feet and ground level — setting vision and executing tactically to deliver measurable impact
Preferred
Experience in SaaS, FinTech, or B2B technology organizations preferred
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Square
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.
1001-5000 employees
H1B Sponsorship
Square has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Public CompanyTotal Funding
$4.8BKey Investors
GICKleiner PerkinsSequoia Capital
2025-08-13Post Ipo Debt· $2.2B
2024-05-06Post Ipo Debt· $2B
2023-01-11Post Ipo Equity
Leadership Team
Camille Vergara
Product Manager
Conor Delahunty
Product Manager
Recent News
Morningstar.com
2025-12-29
Mexico Business
2025-12-20
Company data provided by crunchbase