Supernova · 2 months ago
Technical Operations Manager
Chicago, IL
Full-time
Onsite
Senior Level
$140K/yr - $180K/yr
7+ years expSupernova Technology is a pioneering company in cloud-based securities-based lending solutions. They are seeking a Technical Operations Manager to lead infrastructure operations, ensuring system reliability, security, and scalability while mentoring the TechOps team.
BeautyDirect SalesE-CommerceRetail
Responsibilities
Lead and mentor the TechOps team responsible for infrastructure, SRE, and system administration functions
Oversee cloud and on-premise environments, ensuring stability, scalability, and security
Partner with engineering and security teams to design and implement reliable deployment and maintenance processes
Define and enforce infrastructure standards, SLAs, and operational best practices
Develop and maintain a robust monitoring and alerting strategy across all systems, applications, and services
Implement tools and dashboards to provide visibility into system performance, uptime, and incident trends
Drive continuous improvement in alert quality — minimizing noise while ensuring rapid detection of critical issues
Establish and track key reliability metrics (e.g., uptime, latency, MTTR, MTBF)
Oversee incident response processes to ensure quick resolution, root-cause identification, and post-incident learning
Implement reliability engineering principles to reduce operational toil and prevent recurrence of major incidents
Collaborate with engineering teams on infrastructure scaling, redundancy, and capacity planning initiatives
Develop and enforce operational runbooks, maintenance schedules, and change management processes
Proactively identify and address potential points of failure in systems and processes
Evaluate and adopt new tools that enhance monitoring, automation, and overall reliability
Ensure system and infrastructure documentation is accurate and up to date
Qualification
Required
7+ years of experience in Technical Operations, Infrastructure, or SRE roles, with at least 2+ years in a leadership or management capacity
Proven success managing system administration, SRE, or DevOps teams in production environments
Strong understanding of cloud infrastructure (AWS, Azure, or GCP), networking, and Linux system administration
Hands-on experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, New Relic)
Solid grasp of automation, CI/CD pipelines, and Infrastructure-as-Code (e.g., Terraform, Ansible)
Deep knowledge of incident management processes and ITIL or reliability best practices
Excellent communication, leadership, and collaboration skills
Benefits
Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
Retirement Savings: 401(k) plan with employer contributions.
Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
Paid Time Off: Flexible PTO policies.
Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.
Company
Supernova
Supernova is a social E-Commerce company creating innovative health, beauty and fitness products.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase