Heffernan Insurance Brokers · 14 hours ago
Client Service Manager
Scottsdale, AZ
Full-time
Hybrid
Mid Level
$70K/yr - $85K/yr
3+ years expHeffernan Insurance Brokers is seeking a Client Service Manager to enhance client relationships and support Advisors in their Financial Division. The role involves delivering high-quality service to clients, managing client accounts, and preparing necessary documentation for client meetings and transactions.
FinanceFinancial ServicesInsurance
Responsibilities
Respond to all client requests as soon as possible
Update voicemail greeting message daily
Create, maintain, and update client and prospect accounts and agreements with LPL, CRM, and GRP as needed
Create, send, process, and follow up on all client paperwork (applications, investment advisory agreements, Investment Policy Statements, etc.) Send client all necessary supplemental/disclosure paperwork
Process client ACH/wire requests, move money requests, distribution requests, etc. in a timely fashion. Confirm all transactions were processed as requested
Utilize the CRM to manage and document all client activity
Prepare Advisors for all meetings (both clients and prospects). Schedule appointments for advisors, track in CRM, and confirm upcoming appointments. Confirm with client the meeting topics to be discussed, draft all necessary paperwork as needed, draft meeting agenda, reports, presentations, etc
Present prepared client reports to select Retirement Plan clientele and follow-up on any open items as needed
Assist in preparing Request for Proposals, as necessary
Assist in scheduling employee education for retirement plans. Complete follow-up to Sponsors
Prepare Advisors for all one-on-one employee education meetings for retirement plan clients. Complete all necessary follow-up to participants
Run, prepare, and send quarterly client statements following quarter end as needed
Save all client/prospect notes, applications, letters, documents, etc. in client folder on network
Contribute to team meetings and events in a positive manner
Take a lead role in strengthening and growing our team’s relationships with clients
Assist with compliance related items and marketing materials
Follow our team’s core values - being positive, humble, and collaborative
Actively support the Financial Services Division advisors in all team efforts, events, and functions. Act as a backup, when necessary, with the best interests of our team always in mind
Other duties and special projects, as assigned
Qualification
Required
Three plus years relevant working experience in the financial or investment management industry
Education - High School diploma or equivalent required
Series 65 or 66 registration required
Excellent communication skills required, both verbal and written
Must be able to establish and maintain effective relationships with colleagues, customers, and business partners
Proficient in MS Office - namely Outlook, Word, Excel
Professional demeanor and behavior are required, as referenced in Heffernan core values (Habits)
Preferred
Series 6 or 7 registration preferred
Knowledge of financial planning and investment strategy/structure preferred
Benefits
Discretionary annual incentive program
Comprehensive benefits package
Company
Heffernan Insurance Brokers
Heffernan is an independent insurance brokerage firm offering financial services, business and financial insurance, and employee benefits.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-07-22Private Equity
Leadership Team
Mike Heffernan
President and CEO
Kate Grasman
CIO
Recent News
2025-12-15
Company data provided by crunchbase