Nozomi Networks · 3 hours ago
IT Operations Engineer
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $93K/yrNozomi Networks is a leader in OT and IoT Cybersecurity, protecting critical infrastructure and organizations from cyber threats. The IT Operations Engineer will support global end users and departments, implement IT solutions, and enhance the overall user experience.
Cyber SecurityInformation TechnologyInternet of ThingsNetwork Security
Responsibilities
Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners
Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce
Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time
Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity
Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management
Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides
Assist with MDM policy administration, software deployment, and support for macOS and Windows laptops
Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot
Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues)
Handle laptop imaging, patching, and mobile device management (iOS/Android) support
Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly
Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness
Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date
Communicate effectively and professionally with end users, customers, vendors, and other IT personnel
Maintain physical and logical security accounts for assigned systems
Monitor and resolve incidents related to systems, networks (e.g., VPN), and security
Qualification
Required
Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment
Strong prioritization, troubleshooting, and critical thinking skills are essential
Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune)
Proven experience supporting macOS environments
Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows
Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions
Strong customer service orientation and attention to detail, providing a 'white-glove' support experience
Enjoys problem-solving and working in a dynamic, fast-changing environment
Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar)
Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus)
Experience working in a regulated environment with strong confidentiality and data privacy standards
Good understanding of and adherence to InfoSec guidelines and principles
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Equity program
Variable bonus program
401(k) plan
Employer matching program
Flexible paid time off
Paid holidays
Paid parental leave
Health & Wellness
Financial
Work-Life Balance
Unparalleled Flexible Time-Off
Company
Nozomi Networks
Nozomi Networks offers a cybersecurity platform that protects operational technology, Internet of Things, and cyber‑physical systems.
Founded in 2013
201-500 employees
H1B Sponsorship
Nozomi Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$266MKey Investors
Partners GroupJohnson ControlsTriangle Peak Partners
2025-09-09Acquired
2025-07-30Private Equity
2024-03-13Series E· $100M
Leadership Team
Moreno Carullo
Co-founder & Chief Technical Officer
Ammar Hindi
Vice President of Sales, APJ
Recent News
Business Wire
2025-12-16
Company data provided by crunchbase