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ChenMed · 5 hours ago

Field Support Technician

Decatur, GA

Full-time

Onsite

Entry, Mid Level

$23.30/hr - $33.25/hr

2+ years exp

ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Associate Field Support Technician assists higher level technicians on routine activities relating to network monitoring, operations, and maintenance while providing support to end-users for PC, server or mainframe applications and hardware.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Provides level 1-2 technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently

Documents and updates troubleshooting procedures, operating manuals and user guides

Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems

Sets up computers and installs desktop software applications. Tests network connections to ensure proper functioning of computer systems

Communicates customer concerns and recommends improvements to our development and engineering staff

Responds to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners

Adheres to policies and procedures as per corporate manuals and directives

Handles daily technical support activities on desktop support, data network and server management

Provides LAN (Local Area Network) and WAN (Wide Area Network) support to remote end-users

Provides answers to clients by identifying problems; researching solutions and guiding clients through corrective steps

Interacts with staff on desktop problems to ensure customer satisfaction and resolution

Ensures that tickets in the system queue are being completed in a timely manner

Assists all users with questions, complications, and/or problems when using proprietary software

Provides afterhours, weekend and/or on-call support to both Chen Medical Centers and JenCare Medical Centers as needed

Administers in-house systems including marketing video appliances throughout Chen Medical Centers and JenCare Medical Centers

Ensures that all mobile devices are set up within ChenMed electronic device policy guidelines

Assists with and updates assigned support service requests

Collaborates with IT market leaders to purchase computer systems through the purchase and supplies department

Administers active directory as related to group policy creation and development and user administration

Works on IT projects (independently or with collaboration from others)

Manages hardware and software inventory according to the needs of the department

With direction from leader, sets up of Linux Android G-Boxes and ensures they are in proper working order

Configures new servers and reconfigures established servers as determined by leader

Performs other duties as assigned and modified at manager’s discretion

Qualification

Technical supportComputer hardwareNetworking technologyWindows operating systemsMicrosoft Office SuiteA+ certificationN+ certificationVPN experienceCustomer service skillsTroubleshooting skillsMulti-tasking skillsEnglish fluencyOrganizational skills

Required

Solid Understanding of Computer hardware, software, networking technology

Ability to troubleshoot issues with minimal supervision

Excellent customer service skills

Ability to multi-task in a fast-paced environment

Organizational and prioritizing skills

Ability to complete duties with limited guidance or supervision and achieve superior outcomes

Skills on Windows 7 and Windows 8.1 operating systems

Basic knowledge of medical equipment

Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Ability and willingness to travel locally, regionally and nationwide up to 20% of the time; must have reliable transportation

Spoken and written fluency in English

Bachelor's degree in Information Technology, Computer Science or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required

A minimum of 2 years' work experience in Information Technology or a related field required

Prior IT Help Desk or Desktop Support experience required

This position requires possession and maintenance of a current, valid Driver's License

Must have $100,000 No-Fault or Personal Injury (PIP)/$300,000 Property Damage Liability (PDL) Limits requirement on the personal automobile insurance policy

Preferred

Certifications in A+ and N+ preferred, additional Certifications a plus

Experience with VPN, firewalls, DNS, DHCP, Windows Active directory, Junos Pulse, Android and iPhone mobile devices

Experience with IT ticketing system and ChenMed applications a plus

Key role experience in project delivery

Benefits

Great compensation

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)