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National Cooperative Bank · 8 hours ago

Application Support Engineer

Arlington, VA

Full-time

Onsite

Mid, Senior Level

5+ years exp

National Cooperative Bank is seeking an Application Support Engineer to manage and optimize systems for high availability and security of business applications. The role involves collaborating with various teams to implement systems, manage user-facing applications, and ensure compliance with best practices and regulations.

Banking

H1B Sponsor Likely

Responsibilities

Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers

Coordinate with the Service Desk, Desktop Support, Infrastructure Support and Security Operations teams to implement systems that utilize industry best practices to meet corporate objectives

Deployment of enterprise systems and applications across server, workstation, cloud, and mobile platforms

Manage all user-facing applications in cloud, hosted, and on-premises environments

Manage enterprise collaboration solutions such as Microsoft Exchange, Teams, SharePoint, and OneDrive

Manage VOIP solutions and Teams calling integration; including call queues, hunt groups, voice recording

Ensure the integrity and security of enterprise data in cloud, hosted, and on-premises environments and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance

Manage end user accounts, permissions, and access rights in accordance with best-practices regarding privacy, security, and regulatory compliance

Perform and test recovery procedures for supported applications

Anticipate, mitigate, identify, troubleshoot, and resolve enterprise application issues

Practice asset management, including maintenance of system and application inventory and related documentation

Support application development teams throughout project lifecycles

Analyze system and application performance

Recommend, schedule, and deploy application upgrades, patches, and configuration changes

Conduct research on emerging products, services, protocols, and standards in support of system procurement

Create required reports in response to business user needs

Participate in discussions with vendors to configure and secure managed applications

Develop, document, and maintain procedures for system administration and appropriate use

Manage and/or provide guidance to junior members of the team

Facilitate system access and work with third parties’ technical supports to install, upgrade, maintain and troubleshoot vendor supported applications

Monitor key metrics to maintain optimal application performance and availability

Perform periodic application lifecycle review to ensure timely upgrade of applications, systems, platforms, and operating systems

Work closely with IT relationship managers to monitor service level agreements for third-party cloud solutions; manage escalations as needed; facilitate license and cost optimization

Qualification

M365 administrationAzure administrationCloud services managementNetwork troubleshootingVirtualization technologiesData managementBackupReplication toolsRelational database managementAutomation toolsCustomer service orientationAnalytical skillsInterpersonal skillsAttention to detailTeam collaboration

Required

College diploma or university degree in the field of Information Technology and/or 5 years equivalent work experience

Certifications in Microsoft technologies or solutions

Working technical knowledge of network, PC, and platform operating systems, including Windows 2016-2022 and Windows 11

Experience supporting web-based applications (both in-house and commercial off-the-shelf) running on Microsoft IIS

Working technical knowledge of current systems software, protocols, and standards, including Active Directory Domain Services, directory/site design, group policy management, certificate services deployment and management, DHCP, DNS

Basic understanding of networking principles, including key protocols (TCP/IP, HTTP/HTTPS, DNS), ports, VPNs, and diagnostic tools to troubleshoot application connectivity issues

Hands-on software and hardware troubleshooting experience

Experience with data management

Experience documenting and maintaining configuration and process information

Knowledge of applicable data privacy practices and laws

Experience with virtualization technologies, such as VMware vSphere and Microsoft Hyper-V

Experience with enterprise backup and replication tools, including Azure Recovery Vault Services, Cohesity and Zerto

Experience with virtual private cloud and public cloud operations, including Azure and AWS

Experience with cloud administration to include IAM, deploying services, service monitoring, managing resource consumption, configuration management, and service automation (i.e. Azure Document Intelligence)

Experience with Solarwinds network performance monitoring tool

Working knowledge of relational database management systems and tools, such as SQL Server database engine, SQL Server Management Studio, and Azure SQL

Experience with data extraction, transformation and loading tools, such as IBM Infosphere Information Server, Microsoft Fabric, or similar solutions

Experience with Managed File Transfer software and client tools, including MoveIT Automation, MoveIT Transfer, Box.com, Axway Secure Client, Azure SFTP and FileZilla

Experience with automation and orchestration tools such as Microsoft Power Automate and Microsoft Power Pages

Working technical knowledge of Office 365, OneDrive, SharePoint and other AWS and Azure SaaS and PaaS services

Experience with administration and integration of PaaS solutions such as ServiceNow, Snowflake, SalesForce, and Microstrategy

Strong customer service orientation

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Strong interpersonal and oral communication skills

Adept at reading, writing, and interpreting technical documentation and procedure manuals

Ability to conduct research into hardware and software issues and products as required

Ability to present ideas and solutions in user-friendly language

Highly self-motivated and directed

Keen attention to detail

Ability and motivation to learn new skills and technologies quickly and with minimal guidance and support

Skilled at working within a team-oriented, collaborative environment

Company

National Cooperative Bank

National Cooperative Bank is a company that offers banking and financial services.

Founded in 1978

Arlington, Virginia, USA

201-500 employees

https://www.ncb.coop

H1B Sponsorship

National Cooperative Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2020 (1)