Bryan Health · 6 hours ago
KRMC Technical Services Analyst
Kearney, NE
Full-time
Onsite
Entry, Mid Level
2+ years expBryan Health is seeking a Technical Services Analyst to provide implementation, operational, and technical support for devices used by physicians, employees, and contractors. The role involves troubleshooting hardware and software issues, providing technical guidance, and ensuring network security and functionality.
Health CareHospitalNon Profit
Responsibilities
Commits to the mission, vision, beliefs and consistently demonstrates our core values
Builds, tests, images, configures and installs desktop, virtual and software systems. Assists in managing the virtual desktops, Citrix environments, and Epic Secure kiosk for thin clients
Installs, configures, and tests full workstations, thin clients, audio & video equipment, display and status boards, and TVs
Installs, configures and tests software for mobile devises such as laptops, iPads and iPhones, Surface, Rover, Lawson handhelds, Android phones and tablets
Installs, configures and tests peripherals such as 2D scanners, armband printers, teleconferencing equipment, cameras, cash registers, credit card readers, dictation mics, dockings stations, document scanners, fast tap devices, finger print readers, Rover printers, label printers, monitors, palm scanners, signature pads, speakers, specimen printers, telecommunication pcp-stethocope, Wows, etc
Troubleshoots, diagnoses, and repairs a variety of technical, security and network related issues (TCPIP/IP, DNS, DHCP, VOIP, AD, firewall services)
Provides end-point security through identifying risks and helping recommend and manage mitigating solutions, such as for virus protection and security vulnerabilities. Maintains current knowledge for remediation of continually changing vulnerabilities to the network environment
Develops and maintains device and software inventories, including establishing and closely following deployment and maintenance steps
Assists network personnel with connectivity issues, access rights, software configuration, printer setups and testing to ensure network access and functionality
Develops documentation for user instruction when appropriate; instructs users in use of equipment, software, and manuals
Answers user’s inquiries in person, via telephone or remotely concerning systems operation; diagnoses system hardware, software, and operator problems; corrects problems based on knowledge of system operation
Contacts vendors as needed to assist with evaluation, installation, maintenance and problem resolution for vendor hardware and software as relates to the devices on the Bryan environment
Resolves Service Desk call tickets and/or updates call status in the ticket tracking system in a timely manner
Researches and recommends software and hardware solutions in order to resolve customer problems or meet customer requirements; installs and tests proposed PC software/hardware; provides feedback on test results
Participates in departmental quality processes; may facilitate teams as assigned
Enters restricted access areas, without supervision, to perform assigned work
Performs other related projects and duties as assigned
Qualification
Required
High school diploma or equivalent (GED) required
Minimum of two (2) years experience in PC support activities required
Knowledge of principles and best practices
Knowledge and skillset of computer hardware and software network protocols and topologies
Knowledge and skillset of Active Directory, IP Control, SCCM, Dell-WMS/WYSE, Imprivata, Citrix, Sophos, Nessus, Epic device configuration and support including BCA, Welcome, Kuiper and System Pulse
Knowledge of customer service philosophies pertaining to Service Desk functions
Moderate skills in the operation of personal computers and related hardware devices including workstations, laptops, thin clients, audio & video equipment, display and status boards, iPads and iPhones, Surface, Rover, Lawson handhelds, Android phones & tablets, 2D scanners, armband printers, teleconferencing equipment, cameras, cash registers, credit card readers, dictation mics, dockings stations, document scanners, fast tap devices, finger print readers, Rover printers, label printers, monitors, palm scanners, signature pads, speakers, and specimen printers
Skill in exercising sound professional judgment and demonstrated problem solving abilities
Skill in providing strong customer service
Ability to plan and perform multiple tasks with frequent interruptions
Ability to organize, prioritize and implement work projects
Ability to actively participate in meetings and work groups
Ability to interact effectively with clients having a broad range of computer knowledge and ability
Ability to communicate effectively both verbally and in writing
Ability to work as a team member
Ability to maintain regular and punctual attendance
Preferred
Associates degree in Computer Science or equivalent field of study preferred
Prior computer support experience in a hospital environment desired
Company
Bryan Health
Bryan Health is a non-profit organisation that specializes in hospital, health care & health education.
5001-10000 employees
H1B Sponsorship
Bryan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (5)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Russ Gronewold
President and CEO
Troy Hottovy
Chief Technology Officer/Chief Information Security Officer
Company data provided by crunchbase