HqO · 5 hours ago
Account Manager (New York, New York)
New York, NY
Full-time
Hybrid
Mid Level
$180K/yr - $192K/yr
3+ years expHqO is a company focused on transforming real estate through its innovative REX Platform. The Account Manager will be responsible for managing a portfolio of accounts, ensuring smooth renewals, and identifying upsell opportunities while maintaining strong relationships with customers.
Commercial Real EstateEnterprise SoftwareMobile AppsReal Estate
Responsibilities
Own the renewal process for your account portfolio, ensuring on-time completion and high retention
Identify relevant upsell opportunities based on product usage, customer goals, and market needs
Develop and maintain relationships with mid-level stakeholders, property teams, and operational leaders
Serve as a reliable commercial partner who understands customer workflows, priorities, and success metrics
Lead recurring check-ins and periodic business reviews to highlight adoption, usage trends, and ROI
Work with Customer Success to ensure customers are fully supported and engaged across their portfolio
Partner with CS, AEs, and Product to build coordinated account plans and maintain proactive customer engagement
Share customer feedback and insights that help refine feature development, messaging, and service improvements
Track renewal and upsell pipelines in HubSpot and ensure all contract and customer data is accurate
Collaborate with Finance and Legal on pricing, terms, and agreement execution
Identify satisfied customers who can serve as references, provide testimonials, or participate in marketing initiatives
Strengthen HqO’s presence across your accounts and in the broader CRE community
Qualification
Required
3–5 years of account management or customer-facing experience, ideally in SaaS, PropTech, or real estate technology
Strong relationship management skills with experience supporting a large or diverse account portfolio
Proven ability to meet or exceed renewal and upsell targets
Clear and confident communication skills with the ability to run effective check-ins and business reviews
Strong organizational skills, attention to detail, and comfort managing multiple accounts simultaneously
Familiarity with CRM platforms (HubSpot preferred)
A proactive, collaborative mindset with a strong desire to help customers succeed and grow their use of HqO
Benefits
Comprehensive medical, dental & vision plans for you and your dependents
Fully paid parental leave (12 weeks), in addition to state and federal leave standards
Pre-tax commuter benefits for qualified travel expenses
Access to professional development tools, like free membership to LinkedIn Learning (thousands of expert-led courses)
In-Office First Culture: Employees are in-office Tuesday, Wednesday, and Thursday
Unlimited time off to recharge
Company
HqO
HqO creates workplace experience technology that transforms how people connect with each other and the places they work.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$156.85MKey Investors
Koch, Inc.JLL SparkInsight Partners
2023-10-18Series D· $50M
2022-07-12Series Unknown
2021-04-14Series C· $60M
Leadership Team
Chase Garbarino
Cofounder and CEO
Jared Stenquist
Co-Founder
Recent News
2025-10-09
2025-06-06
2025-06-05
Company data provided by crunchbase