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Baptist Health · 8 hours ago

Corp Customer Service Rep 1, Business Office, FT, 08A-4:30P

Miami, FL

Full-time

Onsite

Mid Level

4+ years exp

Baptist Health is the region's largest not-for-profit healthcare organization, and they are seeking a Corp Customer Service Rep 1 to validate patient identities, analyze patient balances, and assist with customer concerns. This role involves answering incoming calls from patients and other stakeholders while ensuring compliance with HIPAA regulations and providing timely resolutions to patient issues.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Validating patients identity to comply with HIPAA Regulations

Analysis of patient balances

Detail review of services billed

Validating correct patient/insurance and demographic information

Identifying customers concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department)

Responsible to answer all incoming calls from patients, attorneys, Internal and External customers for all BSHF facilities

Knowledge of the Managed Care Contracts in order to submit contractual adjustments on accounts as necessary

Utilizes available system resources to resolve patient issues promptly

Responsible to process, document and work all incoming patient mail within a 7-10 day window

Qualification

Customer ServiceMedical TerminologyMicrosoft OfficeBilingualProblem SolvingMath SkillsMulti-taskingInterpersonal SkillsDetail OrientedWriting Skills

Required

High School, Cert, GED, Trn, Exper

4 years Customer Service experience in a healthcare setting in a call center environment

Working knowledge and understanding of medical terminology, and Revenue Codes

Knowledge of Microsoft systems, Word, Excel, PowerPoint, Detail oriented, problem solver, good math, writing, and interpersonal skills

Must be able to deal with difficult callers in a high call volume setting

Ability to multi-task and work under pressure to meet stringent deadlines

Knowledgeable in a healthcare setting arena

Minimum Required Experience: 4 Years

Preferred

4 years Customer Service experience in a healthcare setting in a call center environment

Bilingual

Company

Baptist Health

Glassdoor3.8

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.

Founded in 1990

Coral Gables, Florida, US

10001+ employees

http://careers.baptisthealth.net

H1B Sponsorship

Baptist Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)

2023 (2)

2022 (3)

2021 (20)

2020 (6)