Werfen North America · 2 weeks ago
IT Solutions Implementation Engineer
Bedford, MA
Full-time
Hybrid
Mid Level
$100K/yr - $120K/yr
3+ years expWerfen North America is a family-owned, innovative company specializing in diagnostics. The IT Solutions Implementation Engineer is responsible for the successful implementation of advanced digital solutions for customers, ensuring product functionality and customer satisfaction throughout the installation and validation processes.
Health CareManufacturing
Responsibilities
Collaborations with IT Solutions Architects, and/or stakeholders to implement customers’ functional and business requirements to ensure specifications are converted into flexible, scalable, and maintainable digital solutions and designs are in compliance with all regulatory policies, procedures and records
Independently performs routine installation of digital solutions in agreed upon environment per established guidelines. This includes updates, PMs and product enhancements
Coordinates activities to ensure project progresses on schedule while meeting all other specified project performance parameters related to software implementation
Independently performs troubleshooting during the implementation to ensure digital solutions are fully functional and utilized as planned
Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction
Provides advanced technical support and services via telephone, email, chat to external and internal customers. Infrequent on-premise client visits may be required
Responsible for high quality technical documentation regarding customer setup and within internal knowledge base systems, and internal team procedures, technical training, etc
Assures financial stability and viability of the territory by promoting and selling service agreements, PMs, and other services
Participates in covering off-shift hours/weekends/holidays as required
Other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or Engineering required or Health Care related degree with relevant experience in lieu of an IT related degree will be considered
Minimum 3 years experience with Healthcare IT required: Server installation, Interface Engines, IT Security for healthcare environments, Connectivity, Databases or ADT/POCT Devices required
3 years equivalent Werfen product experience in lieu of software engineer experience acceptable
Language: Fluency in English required
Preferred
Project management experience desirable
Benefits
Medical, dental, and vision insurance
401k plan retirement benefits with an employer match
Paid vacation and sick leave
Participation in a commission plan
Performance-based bonus
Company
Werfen North America
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.
Founded in 1959Bedford, Massachusetts, USA
1001-5000 employees
H1B Sponsorship
Werfen North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (12)
2023 (10)
2022 (2)
2021 (11)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Giovanni Russi
Chief Operating Officer
Dominique J.
Human Resources Business Partner
Recent News
2025-07-19
2025-05-17
2025-04-04
Company data provided by crunchbase