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MacAllister Machinery Co., Inc. · 1 hour ago

Program Manager - Utility

Novi, MI

Full-time

Onsite

Senior Level

5+ years exp

MacAllister Machinery Co., Inc. is seeking a Program Manager for their Utility division. The role involves providing technical support for power rent solutions, managing utility projects, and ensuring safe and efficient operations while coordinating with various stakeholders.

Manufacturing

Responsibilities

Plans, manages, and coordinates all aspects of complex utility solutions within the Power Rent business

Manages and monitors the projects time schedule to guarantee the project will be delivered and ready for startup on schedule

Acts as the site supervisor and primary interface with utility site leader (customer) and/or other partners engaged in deploying utility support

As required, can answer most technical questions and application questions with respect to Caterpillar power systems and other related products for consulting engineers, electrical contractors, salesman, and the service department

Assists service staff and technicians with troubleshooting and resolution with product issues

Prepares job safety plan and verifies all safety protocols are adhered to

Performs customer service duties to establish positive, cooperative working relationships with service technicians, customers, and internal staff

Assures working conditions offer the safest practices and cares for the safety of all parties involved in the projects

Manages product improvements as they become available

Elevates high priority issues and customers to Manager, Technical Services, and Caterpillar Service Reps

Acts as the project coordinator for all load in and load out operations

Conducts “Pre-Flight” walk throughs

Assists management team with utility equipment purchases and lifespan determination, Is an expert in utility equipment and operations

Builds and plans training for utility technicians. Provides training to technicians in a growing role. Basic information to Mastery level

Performs related duties as required

Acts as major contributor in accomplishing the department’s financial goals, sharing responsibility for all results such as profitability, expense management, customer satisfaction, rework, quality, turnover, and employee satisfaction

Participates in meeting, seminars, and training sessions to obtain information on new products to better provide technical assistance

Qualification

Technical SupportClient ManagementVendor Relationship ManagementPower Systems KnowledgeProject ManagementPMP CertificationOSHA CertificationLeadership ExperienceMicrosoft OfficeCustomer Service SkillsProblem-Solving SkillsInterpersonal SkillsCommunication Skills

Required

Bachelor's degree in related technical field (EE) or equivalent years of related experience

5+ years of work-related experience in a technical role requiring deep expertise in system-level design, deployment, operation, and maintenance of generators, switchgear, synchronization controls, and other grid support or micro-grid systems

1-3 years of management or leadership experience

1-3 years of client management and/or vendor relationship management experience

Working knowledge of NFPA 70E and related standards for working on or around energized and high voltage electrical systems

Ability to take ownership of processes and equipment thru excellent knowledge of the product and the market

Ability to work with minimal direction utilizing strong problem-solving skills and project management skills

Ability to adapt to changing environments and industry needs to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers

The ability to be certified as a Power Analyst with excellent repair judgment and an excellent knowledge of grid tie technology and systems