ComPsych · 2 hours ago
IT Network and Telecommunications Manager
Greater Chicago Area
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $170K/yr
10+ years expComPsych is the worldwide leader in organizational mental health and well-being, dedicated to igniting human potential in workplaces. They are seeking an experienced Network and Telecom Manager to lead their global network infrastructure and telecommunications operations, ensuring seamless communication systems and optimal performance across the organization.
Mental Health Care
Responsibilities
Oversee the design, implementation, and maintenance of enterprise network infrastructure across two data centers
Manage Azure networking environments including virtual networks, ExpressRoute, VPN gateways, and network security groups
Implement and maintain global load balancing services to ensure high availability and optimal performance
Ensuring network infrastructure meets security, compliance, and business continuity requirements
Develop and maintain business continuity plans for network and telecom systems
Manage and optimize Genesys Cloud CX platform for contact center operations
Oversee Microsoft Teams and Zoom video conferencing and telephony infrastructure
Lead global telecom support operations, ensuring 24/7 availability and service quality
Manage voice and video communications systems, including SIP trunking, call routing, and quality monitoring
Optimize telecom costs while maintaining service quality standards
Guide design and manage implementation of Cisco-based network solutions including routers, switches, firewalls, and wireless infrastructure
Monitor network performance, capacity, and security across all locations
Lead troubleshooting complex network issues and incident response efforts
Implement network automation and optimization strategies
Maintain comprehensive network documentation and topology diagrams
Partner with Infrastructure Security team to implement network security policies and controls
Collaborate with Application Development teams to ensure network infrastructure supports business applications
Manage relationships with telecommunications carriers, ISPs, and technology vendors globally
Participate in negotiating contracts and service level agreements to optimize cost and performance
Oversee vendor performance and ensure adherence to SLAs
Evaluate innovative technologies and vendors to support business needs
Coordinate vendor and staff access and activities within data centers
Build, mentor, and develop a high-performing network and telecom support team
Establish team goals, performance metrics, and professional development plans
Assist with management of Network and Telecom budget
Manage on-call rotation and paging service
Perform other duties as assigned
Qualification
Required
Bachelor of Science (BS) in Computer Science, management information systems, information technology, or a related field
10+ years of work experience in information technology network and telecommunication environments, including planning, implementation, and maintenance of network and telecommunication systems
7+ years of work experience leading and managing technical teams
Proficiency with M365, MS Visio, and MS Project
Experience planning and executing large-scale production network and telecommunication projects with minimal downtime and limited impact on the systems
Proficiency with Cisco, Genesys Cloud CX, Zoom, MS Teams, and faxing solutions
Proficiency with Azure networking
Strong knowledge of routing protocols including BGP, OSPF, and EIGRP
Experience with SD-WAN and Express Route technologies and implementation
Proficiency with network monitoring and management tools (SolarWinds, PRTG, Nagios, or similar)
Experience with network automation tools and scripting (Python, Ansible, PowerShell)
Understanding of network security principles including firewalls, IDS/IPS, and zero-trust architecture
Experience with ITSM tools (ServiceNow, Jira Service Management, or similar)
Proficiency with Public Cloud infrastructure connectivity
Consistent track record of handling escalations on large-scale and mission-critical on-premises and cloud networks and telecommunication systems
Able to prioritize and execute tasks while demonstrating poise in a high-pressure environment
Project management and sr. level technical team management
Excellent written and verbal communication skills with ability to present to both technical and executive audiences
Strong analytical and problem-solving abilities with focus on root cause analysis
Proven vendor negotiation skills and contract management experience
Budget management and cost optimization experience
Change management expertise in enterprise environments
Ability to translate business requirements into technical solutions
Strong organizational skills with ability to manage multiple priorities simultaneously
Preferred
Industry certifications are a strong plus (Cisco CCNP, CCIE Microsoft Azure Administrator, Network Engineer Associate, Genesys Cloud CX Professional Certification, ITIL Foundation v4, Project Management Professional (PMP))
Benefits
Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
Competitive pay with annual increases
Company
ComPsych
ComPsych® is the world’s largest provider of mental health services and GuidanceResources® for life.
1001-5000 employees
H1B Sponsorship
ComPsych has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (3)
2022 (7)
2021 (6)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Richard Chaifetz
Founder, Chairman, CEO
Robert Mallers
Chief Financial Officer
Recent News
MedCity News
2025-09-19
2025-09-18
Company data provided by crunchbase