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Gallagher Re · 2 months ago

Sr. Account Executive - Employee Benefits

Hunt Valley, Maryland

Full-time

Hybrid

Senior Level

7+ years exp

Gallagher Benefit Services is a trusted partner in navigating important people decisions for organizations. They are seeking a Sr. Account Executive to manage client accounts, expand relationships, and deliver high-quality service while contributing to revenue growth and client satisfaction.

ConsultingInsuranceRisk Management

Responsibilities

The Client Service Executive is accountable for expanding existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts of moderate to high complexity

This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement

The CS Executive's primary areas of focus are; Supporting the business priorities of Branch Managers, Production team members, and the client service function, Independently managing accounts of increasing complexity, Growing revenue by successfully counseling clients on additional business opportunity via cross-selling & up-selling, Driving Client Service Cycle, Delivering high quality client service consistent with AJG operational standards and practices, and Achieving operational productivity and performance metrics consistently

Further responsibilities include; Growing and profitably managing an assigned group of client accounts successfully, Building relationships with existing clients by providing exceptional ongoing customer care, Seeking referrals from current client base to solicit new business prospects, and Securing existing business and actively driving the sale of additional services

Acts as a strategic relationship manager and client liaison

Provides oversight in the sale of products/services by enhancing sales or services to prospects and existing accounts

May offer training, development, and or supervision to lower-level staff

Qualification

Client relationship managementEmployee benefits experienceClaims management experienceMicrosoft Office proficiencyLicensing requirementsCross-sellingUp-sellingCommunication skillsAttention to detail