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NinjaOne · 2 hours ago

Senior Enterprise Architect

Virginia, United States

Full-time

Hybrid

Senior Level

$150K/yr - $200K/yr

NinjaOne is a company that automates IT processes to enhance visibility, security, and control over endpoints for numerous customers. The Senior Enterprise Architect will tackle complex technical challenges in customer environments, collaborating across teams to create scalable solutions and improve customer outcomes.

Cyber SecurityDocument ManagementInformation ServicesSoftwareSoftware Engineering

Growth Opportunities

No H1B

Hiring Manager

Katee Guzman

Responsibilities

Partner with SEs and AEs to identify and solve deeply technical problems that block large opportunities

Rapidly prototype and iterate on new NinjaOne content, dashboards, and API-based integrations

Triage and resolve complex support tickets beyond the scope of frontline SEs and support staff

Diagnose and mitigate customer-side factors impacting NinjaOne performance (e.g., firewalls, load-balancers, storage systems, endpoint agents, OS tuning)

Collaborate with Professional Services and Product teams to design and deliver tools that reduce effort for customers, partners, and NinjaOne staff

Build solutions to accelerate migrations from competitive platforms onto NinjaOne

Serve as a technical advisor and problem-solver across Sales, Product, Pro Serve, and Support

Contribute to internal knowledge sharing, helping create repeatable playbooks and tools for future enterprise deployments

Provide hands-on technical leadership in ad hoc or emergent areas critical to advancing enterprise accounts

Other duties as assigned

Qualification

Enterprise IT environmentsAPI development/integrationPowerShellPythonSystems engineeringIT operationsScripting languagesTroubleshooting toolsCollaboration skillsProblem-solving mindsetCommunication skillsFlexibility

Required

Strong background in systems engineering, IT operations, or enterprise endpoint management required

Deep familiarity with enterprise IT environments, networking, storage, OS tuning and troubleshooting

Experience with API development/integration, scripting, and automation tools

Proficiency in MULTIPLE operating systems (Windows, macOS, Linux, iOS, Android) and exposure to 'irregular' or legacy OS/device environments

Proficient in MULTIPLE common scripting languages with demonstrable proficiency in PowerShell and/or Python (preference for PowerShell)

Proficient with MULTIPLE troubleshooting and analysis tools using advanced network and OS tools (e.g. sysmon, procmon, WPR/T/A, sysinternals, strace/ltrace, WireShark, nmap, tcpdump, gbd, lsof, sysdiagnose, etc.)

Track record of building creative gap-fills, prototypes, and integrations to unblock deals

Ability to diagnose complex, multi-system performance issues

Previous work with large-scale, complex IT organizations, preferably in Federal or regulated industries required

Strong understanding of enterprise procurement and implementation cycles

Comfortable working cross-functionally with Sales, Support, Product, and Professional Services

Excellent communication skills, with the ability to translate deep technical details into customer-ready solutions

Operate with urgency and flexibility, applying structured thinking to ambiguous situations and excelling in dynamic, high-growth environments where priorities evolve quickly

Embody NinjaOne's values of Curiosity, Integrity, Kindness, Humility, Builders and foster an environment where these values thrive