Capital One · 3 months ago
Senior Director, Commercial Card Experiences Design
McLean, VA
Full-time
Onsite
Director/Executive
$288K/yr - $329K/yr
10+ years expCapital One is a leading information-based technology company on a mission to help customers succeed by innovating in banking. They are seeking a Senior Director of Commercial Card Experiences Design to lead a cross-disciplinary team, drive experience excellence, and optimize customer experiences across various channels and emerging technologies.
Financial Services
No H1B
Responsibilities
Lead a talented, cross-disciplinary team of design leaders and designers
Collaborate deeply with research teams and Product and Technology leadership
Identify and advocate for high-leverage opportunities with executive stakeholders
Lead high-impact, highly complex design projects that drive experience excellence and business outcomes
Envision, design, deliver and optimize experiences across channels (including web, mobile, human to human) and emerging technologies (such as agentic AI)
Onboarding and managing business teams across a suite of business credit card, rewards, payment solutions
Managing vendors, payments, getting paid, and spend controls across their business
Integrating software to ERPs (Enterprise Resource Planning), accounting systems and HR systems
Managing corporate cards and digital wallets for different types of business users
Qualification
Required
At least 10 years of experience in leading product design teams and delivering products to market
At least 3 years managing managers
Preferred
At least 12 years of experience in leading product design teams and delivering products to market
Experience in a design toolkit that spans product design, service design, design strategy and content design
Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models
Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency working with technology and platform teams to develop new systems, platforms and investigate new technologies, tools and interaction models such as LLMs and agentic AI
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills
An understanding of why and how to build products that are accessible to everyone, including those with disabilities
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase