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rag & bone · 2 months ago

E-Commerce Customer Service Specialist

New York, NY

Full-time

Hybrid

Entry, Mid Level

$22/hr - $23.07/hr

1+ years exp

rag & bone is a company founded on uncompromising ideals and a commitment to authenticity and community. The E-Commerce Customer Service Specialist will deliver a best-in-class customer experience for the rag & bone community, acting as a brand ambassador and resolving customer inquiries across various channels.

ApparelE-CommerceFashion

Responsibilities

Support a best-in-class level of customer service through extensive product knowledge

Ensure that an excellent customer experience is given to every customer

Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications

Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc

Meet KPI’s which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals

Work with internal colleagues to improve service, knowledge, and solve a customer’s query in a timely, efficient manner

Understand and exemplify the rag & bone brand philosophy and lifestyle

Maintain a knowledge and understanding of all Policy and Procedure