Johnson Controls · 2 months ago
Tier II Product Technical Support Engineer (remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$100K/yr - $134K/yr
10+ years expJohnson Controls is a global leader in smart, healthy and sustainable buildings. The Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization for chiller products, ensuring high quality service and product reliability.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas
Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations
Accountable for timely and high quality product service literature
Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced
Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level
They will support key customer accounts as a technical resource to the branches
Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer
Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on BE equipment
Manages Technical Escalations from Tier I
To develop and maintain 'a customer for life' we may provide technical support to on-site audits of BE plants, suppliers, and customer sites
Qualification
Required
Must be able to travel up to 20%
Bachelor's degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products
Analyze and solve complex product system problems
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail
Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers
Benefits
Competitive salary
Paid vacation/holidays/sick time- 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-08
2026-01-07
2026-01-07
Company data provided by crunchbase