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Cushman & Wakefield · 2 hours ago

Senior Account Director

San Jose, CA

Full-time

Hybrid

Director/Executive

$255K/yr - $300K/yr

10+ years exp

Cushman & Wakefield is a leading global real estate services firm, and they are seeking a Senior Account Director to manage client relationships and deliver exceptional service. This role involves setting account strategy, leading a team, and ensuring financial performance across various service lines.

CommercialCommercial Real EstateConsultingLeasingLegalProperty Management

Responsibilities

Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives

Implement the overall vision, strategy and measurement metrics to the applicable service lines

Develop and maintain strong client relationships

Implement and manage account governance process

Provide disciplined contract management to meet superior delivery of all contract deliverables

Identify existing and new opportunities for enhancing service solutions and capabilities

Assist with risk mitigation and dispute resolution for client and C&W

Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc

Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc

Develop and maintain account P&L management, profitability and overall financial performance

Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion

Ensure quantitative and qualitative analytics and evidenced-based decision making

Qualification

Client Relationship ManagementP&L ManagementIntegrated Facility ManagementTeam LeadershipFinancial AnalysisBusiness AcumenOrganization DesignMatrix Organization SkillsCommunication SkillsPresentation Skills

Required

Bachelor's degree required

Minimum of 10 years at management level or other similar capacity

Experience in directly leading and managing teams, and managing people-managers

Client, P&L and contract management experience

Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting

In-depth understanding of the business impact of technical contributions

Ability to develop positive working relationships with agencies, local government officials, and business community members

Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)

Skilled in financial analysis and knowledge of financial concepts

Ability to comprehend, analyze and interpret complex business documents

Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

Ability for travel as required (up 20% of time)