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Watts Water Technologies · 7 hours ago

Strategic Accounts Receivable Specialist

Andover, MA

Full-time

Hybrid

Entry Level

$26.86/hr - $30.35/hr

1+ years exp

Watts Water Technologies is committed to providing safe, clean water for the world through innovative solutions. The Strategic Accounts Receivable Specialist is responsible for managing accounts receivable for an assigned territory, ensuring customer satisfaction, and resolving disputes effectively.

Building Materials

Responsibilities

Support and coordinate the activities of an AR portfolio more than $8M USD

Manage the tactical relationship of the customers as representative of the Finance Shared Services organization

Troubleshoot issues that are significant and assess impacts and solutions

Coordinate Customer meetings and prepare the topics for review and/or resolution

Deliver on key performance metrics as established in the goal/review process

Prioritize, resolve, and escalate any issue within 15 days of notice

Transact credit card payments via online tool for applicable customers

Provide recommendations in strategic decisions regarding customer terms, payment methods and credit requirements

Analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)

Make judgment decisions regarding the status of a customer account based on a thorough analysis of the customer’s purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation

Maintain a strong communication with Field Sales, Agents, Logistics, and Management regarding identified account risks, potential credit problems, disputes, and customer comments. Identify and escalate, as necessary

Maintain and manage all AR data for assigned portfolio related to customer discounts, allowances, and rebates

Work HRC (HighRadius) Dispute creation Issues within no more than 15 days from the date a case is generated, unless the issue involves a large and multifaceted dispute which should be resolved timely

Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes

Maintain an accurate and up to date collection note system for all defined customers

Provide support for common proof of delivery and/or product shortage claims

Provide guidance and direction to Sales and Operations regarding the release of orders to accounts that have aged accounts receivables

E-mail and mail invoices and bills of lading as necessary and per customer requests

Identify and assist in the preparation of accounts for placement with collection agencies

Provide backup support for team members and contribute to a collaborative team environment

Perform other duties assigned by Management

Qualification

Accounts Receivable experienceMicrosoft Excel skillsMulti-Currency ProcessingSAP experienceAnalytical ThinkingCustomer Service OrientationProfessional PresenceCommunication SkillsOrganizational AbilityProblem SolvingAdaptability

Required

Degree or certificate in Accounting, Finance, or a related field - or equivalent work experience

Experience: Minimum of 1-3 years in Accounts Receivable or related accounting roles

Accounts Receivable or Financial Shared Services experience

Technical Proficiency - Microsoft Excel skills; comfortable navigating spreadsheets, formulas, and creating pivot tables

Multi-Currency Processing - Familiarity with international payments, currency conversions, and related compliance

Collaborative Mindset - Ability to work effectively with cross-functional teams, including individuals with diverse technical skill levels

Excellent Communication Skills - Clear and professional verbal and written communication, with a strong focus on customer service and vendor relations

Analytical Thinking - Strong analytical and problem-solving skills with a high attention to detail

Organizational Ability - Demonstrated time management, multitasking, and prioritization skills to consistently meet deadlines

Customer Service Orientation - A service-first approach with a proactive and responsive attitude

Problem Solving - Capable of identifying root causes and implementing long-term solutions

Professional Presence - Comfortable engaging with all levels of the organization, from staff to senior leadership

Adaptability - Flexible and resilient in a dynamic environment; able to shift priorities quickly