Apply on Employer Site

Encore · 4 hours ago

Sales & Customer Engagement Director- REMOTE

United States

Full-time

Remote

Director/Executive

$119K/yr - $145K/yr

8+ years exp

Encore is an organization focused on delivering a wide range of products and services. The Sales & Customer Engagement Director is responsible for identifying and securing business opportunities, managing the sales process, and building relationships with clients to drive revenue growth.

Event ManagementEvent PromotionEvents

Responsibilities

Partner with sales leadership on strategically mapping out the assigned sector / sub sector

Identify, qualify, and develop new sales opportunities to increase our new logo count or extension of business within the existing companies we partner with today and in partnership with those account leads as required

Build strategies and customer pursuit plans that include contact prospective clients to conduct an end-to-end event solutions

Manage demonstrations to introduce Encore, Encore’s approach, and solutions as relevant to each contact

Seamlessly turn the business needs of our clients into alignment with the benefits of our products and services

Demonstrate Encore’s experience, audience engagement impact and demonstrable ROI to position Encore as the partner of choice

Manage quotes, proposals, pitches, and RFPs through our sales process and in partnership with other departments, from lead to WIN

Achieve and strive to surpass quarterly and annual revenues targets, including calls made, appointments set, demos and sales closed

Partner with experience lead and transition accounts over after each sale. Stay involved with the relationship, as needed. As the consultant and advisor, support future sales, resigns and net new business opportunities

Advocate for our solutions in the industry, through speaking, networking, or attending events as needed

An active networker and contact generator, bring that thinking and make those valuable introductions to Encore while also working the existing database to ensure we have shown maximum partnership value to our customers

Strategic consultative selling into multiple industries. Selling is often pre-RFP, sharing the vision and business value of what an Encore partnership could bring to an event, regionally, nationally, and globally. Build and maintain close relationships with prospects and clients to expand the revenue/business opportunity

Attend initial kick-off calls to ensure what was sold is delivered from the start and successfully hand off the business in the format needed to ensure success

Work in close partnership with the project delivery team to ensure that clients are delighted with the product and service they receive

Manage event debrief with Account Management/Production teams

Build account pursuit plans for net new targets or in concert with the account managers already working on business

Review data and event metrics to build a reason to work with Encore in future and demonstrate ROI to clients

Take orders for repeat events to help grow accounts through organic sales

Communicate with management regularly to report on sales activity and progress against targets set

Bring market insights to the business to inform and influence our development roadmap

Ensure CRM and systems are up to date and enriched with key business intelligence

Collaborate with Marketing to create sector specific campaigns

Maintain sales pipeline and consistently review the health of prospects to accurately influence revenue projections

Qualification

B2B Sales ExperienceCRM Software ProficiencyStrategic Sales PlanningLive Event Industry ExperienceCommercial AcumenRelationship ManagementCustomer Service StandardsCommunication SkillsNegotiationAttention to Detail