Luminovo · 2 months ago
Customer Success Manager (d/f/m)
🇺🇸 New York (hybrid)
Full-time
Hybrid
Mid Level
$103K/yr - $148K/yrLuminovo is a pioneering company in the electronics supply chain industry, currently expanding into North America. As a Customer Success Manager, you will work closely with customers throughout their lifecycle, ensuring they receive maximum value from the product while also facilitating onboarding and driving contract renewals.
ElectronicsSaaSSoftware
Responsibilities
Proactively manage your portfolio and ensure customers get the greatest possible value out of our product
Facilitating a seamless onboarding experience for new customers by conducting interactive user trainings or workshops
Collect and share data to build a deep understanding of users' needs and pain points
Assist the product and engineering teams with occasional software testing and providing feedback from the customer’s perspective
Negotiate contract renewals and drive the expansion/upsell of customer contracts
Deepening your knowledge of our product, the electronic industry, and customer success best practices
Stay curious and leverage modern tools and new technologies to enhance your productivity, our internal practices, and overall efficiency
Qualification
Required
Fluency in English and Spanish is a must for this role
Ability to work with English-speaking customers from Canada and the US
Ability to work with Spanish-speaking customers from Mexico
Fluency in French is a huge plus
Motivation and ability to help accelerate technical progress
Passionate about Customer Success and B2B SaaS
Ability to create measurable impact across a trillion-dollar industry
Experience working with mid-size and enterprise customers
Ability to manage a portfolio and ensure customers get value from the product
Experience facilitating onboarding experiences for new customers
Ability to collect and share data to understand users' needs and pain points
Experience assisting product and engineering teams with software testing
Ability to negotiate contract renewals and drive expansion/upsell of customer contracts
Willingness to deepen knowledge of the product, the electronics industry, and customer success best practices
Curiosity and ability to leverage modern tools and new technologies
Benefits
Travel expenses will of course be covered by us.
Company
Luminovo
Luminovo's electronics supply chain platform automates procurement & quoting processes and allows for collaboration & data-driven insights.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$21.17MKey Investors
Intel IgniteChalfen Ventures
2025-01-24Undisclosed· $7.35M
2022-11-14Non Equity Assistance
2022-08-18Seed· $11.1M
Recent News
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