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WIRTGEN GROUP · 2 months ago

Application Specialist - VÖGELE Products

Antioch, TN

Full-time

Onsite

Mid Level

4+ years exp

WIRTGEN AMERICA is a member of the WIRTGEN GROUP, specializing in road construction equipment and mining machinery. The Application Specialist will provide support for applications and technologies in paver product lines, ensuring quality and customer satisfaction through various technical and analytical tasks.

Construction

Responsibilities

Assure that machines and components adhere to the company quality program by performing reviews, inspections and audits and recommending corrective actions

Support dealerships and customers to ensure the desired results are achieved

Monitor, develop and share new techniques to reduce losses and improve quality

Recommend changes to product which would improve cost, delivery, and quality for the customer

Produce competitive analysis materials comparing product with its key competitors

Work closely with Area Sales Managers to assist in finding technical solutions for customer-specific needs, including professional demonstrations, job site solutions, and competitive comparisons

Work closely with service department concerning technical service issues

Work closely with Sales VP on sales issues

Improve sales customer data base to better understand and analyze the North American markets

Travel to customer and dealer locations (average about 50%-70% travel); must be able to travel internationally to Canada for customer support and to Germany for educational courses at the Wirtgen factories

Install new or modified equipment and software at customers’ facilities to ensure full functionality

Perform software updates and field campaigns on machines at dealer location when needed

Provide a communication link between the dealer and company to ensure effective service and support is provided

Provide on-site technical assistance

Analyze, review and inspect findings to determine source of problems, and recommend changes, repairs or other corrective action

Qualification

Telematic systemsTechnical supportCustomer serviceInterpersonal skillsTeaching methods

Required

Bachelor's degree from a four-year college or university; or 4-5 years related experience and/or training; or equivalent combination of education and experience

Experience using formal and semi-formal teaching methods to effectively deliver new and technical information to varying size classes required

Must have experience with telematic systems

Strong interpersonal, technical and customer service skills

Ability to logically identify and efficiently resolve issues

Ability to maintain strong team relationships and build morale