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LRN · 2 months ago

Senior Client Success Manager

New York, NY

Full-time

Onsite

Senior Level

$80K/yr - $120K/yr

5+ years exp

LRN is the world's leading dedicated ethics and compliance SaaS company, helping organizations build ethical, responsible cultures. The Client Success Manager will maintain relationships with existing customers, ensuring value delivery and successful adoption of LRN's solutions while acting as a trusted advisor and advocate for clients.

ConsultingEducationEnterprise SoftwareInformation ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature

Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers

Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centers

Participate in the planning process with clients regarding the deployment and utilization of LRN's licensed solution set

Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews

Proactively analyze client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate

Execute on-going formal Program / Business Reviews with client stakeholders and sponsors

Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development

Represent the voice of our clients to internal teams including product, content and technology

Qualification

Client relationship managementSaaS experienceSalesforce.comMicrosoft OfficeEthicsCompliance knowledgeCustomer servicePresentation skillsWritten communicationOral communicationRelationship development

Required

Minimum of 5 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts

Exceptional relationship development and management abilities and a proven commitment to customer service

Experience supporting individuals who are using a SaaS business application

Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects

Extremely effective written, oral, and presentation communication skills

Strong Microsoft Office skills and a working knowledge of technology and system interfaces

Familiarity with Salesforce.com, MEDDPICC

Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions

A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN's mission of inspiring principled performance

Preferred

Industry expertise in compliance, ethics risk management, or HR benefits platforms

Benefits

Flexible PTO plus US public holidays and Sick Time

Medical, Dental and Vision Benefits

Excellent 401K with employer match

Life Insurance, short-term and long-term disability benefits

Health & Wellness reimbursements

Health Saving & Flexible spending account

Employee Assistance Plan

Company

LRN

Glassdoor3.5

LRN provides integrated solutions through strategic advice, content, tools, online platforms, and support for organizations worldwide.

Founded in 1992

New York, New York, USA

501-1000 employees

http://www.lrn.com/

H1B Sponsorship

LRN has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)