Cellular Sales ยท 2 months ago
Consumer Support Representative
Texas
Full-time
Onsite
New Grad, Entry LevelCellular Sales is a premier retail partner of Verizon, known for providing exceptional customer experiences. The Consumer Support Representative will support the sales force by conducting research, preparing reports, and handling information requests while maintaining effective communication with various teams within the organization.
Telecommunications
Responsibilities
Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes
Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints
Coordinate and supply necessary documentation within online reporting trackers as needed
Utilize internal systems to access and research customer accounts and history
Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken
Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems
Determine credits or charges for services rendered and collect payments or arrange for billing
Refer unresolved customer grievances to designated departments for further investigation
May review insurance policy terms to determine whether a particular loss is covered by insurance
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Qualification
Required
High School diploma or equivalent required
Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms and other office procedures and terminology
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Actively looking for ways to help people
Adjusting actions in relation to others' actions
Managing one's own time
Being aware of others' reactions and understanding why they react as they do
Monitoring/Assessing performance of oneself to make improvements or take corrective action
Understanding the implications of new information for both current and future problem-solving and decision-making
Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others
Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry or discourteous individuals
The ability to apply general rules to specific problems to produce answers that make sense
The ability to tell when something is wrong or is likely to go wrong
Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands
Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
The ability to be very exact or highly accurate in performing daily duties
Preferred
Proficiency in Excel highly preferred
Benefits
Medical
Dental
Vision
401(k)
Sick days
Short-term disability
Long-term disability
Flexible savings accounts
Paid holidays
Life insurance
Company
Cellular Sales
Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection.
Founded in 2020
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dane Scism
CEO/founder
Company data provided by crunchbase