Today's Business Solutions · 2 months ago
Software Support Technician
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelToday's Business Solutions Inc. is a leader in Print Management and related solutions in the Public Library market. The Professional Service Technician role involves ensuring the stable operation of networked solutions primarily in Public Libraries and Higher Education, including installation, maintenance, and technical support.
PaymentsPoint of SalePrintingReservationsSoftware
Responsibilities
Learns and follows standard conventions for hardware and software installation, problem diagnosis, and problem resolution. Provide technical support over the phone using remote access software as well as on-site support
Provide on-call technical support. Must be able to troubleshoot problems over the phone with customers
Perform network and security audits
Communicate with Manufacturers and QA on field issues and provide feedback on new product
Communicate with customers
Provide technical counsel and training to clients, sales, and administrative staff
Determines parts, supplies or tools needed to complete service requests
Relays any special problems to service management following each call
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment
Completes all required paperwork and reports (time sheets, service orders, forms, inventory, expense reports, daily project reports, service call reports, and equipment related items)
Returns defective assemblies or parts to the main office and labels items
Qualification
Required
Must have valid driver's license with clean driving record
Must have a personal vehicle for use in travelling to customer sites as required
Must have a clean criminal record with no history of felony conviction
Must pass random drug testing
Must be flexible to travel on short notice and work irregular work schedules in an on-call work environment
Ability to lift and move equipment as needed for repair or installation
Experience working in a team-oriented, collaborative environment
Excellent customer service and communication skills
Working knowledge of computers and network systems
Proven technical aptitude
Strong organizational and problem solving skills
Strong interpersonal and oral communication skills
Ability to present ideas and solutions in user-friendly language
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Preferred
Experience with Public Libraries or Higher Education markets a plus
Degree in electronics and network systems a plus
Data Management Experience a plus
Benefits
401K
Health and Life Insurance
Company
Today's Business Solutions
Today's Business Solutions provides solutions for print management, mobile print, payment, scanning, point of sale and computer booking.
Founded in 1991
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase