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UFC GYM · 2 months ago

Front Desk Attendant

City of Industry, CA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

UFC GYM is a fitness franchise focused on providing superior customer service. The Front Desk Attendant serves as the first point of contact for members and guests, ensuring a welcoming environment while managing inquiries and assisting with memberships and retail sales.

FitnessHealth CareSportsTraining

Responsibilities

Warmly greets members and guests as they enter and leave the club

Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals

Checks in members and verifies membership; signs up members for group fit or ultimate classes

Registers prospective members and directs them to the membership department

Addresses members’ questions or direct them to the appropriate individual for better assistance

Sells supplements, apparel and other UFC GYM retail items to members

Rings up purchases on the POS system and provides accurate change

Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related

Responds professionally to requests and inquiries from guests, members, and staff

Provides information to members regarding special club events

Immediately reports or escalates to management any unsafe conditions or emergency situations

Keeps front desk and lobby neat and clean at all times

Performs opening and closing procedures for the front desk, as assigned

Attends monthly meetings or other scheduled meetings

Assist with inventory or product pricing, as needed

Calls all past due members regarding late dues and down payments

Qualification

Customer service focusInterpersonal skillsCommunication skillsCPR/AED certificationBasic computer skillsOutgoing personalityMulti-taskingTeam playerAttention to detail