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Babylon Dental Care · 2 months ago

Dental Insurance Collections And Billing Specialist

West Babylon, NY

Full-time

Onsite

New Grad, Entry Level

$25/hr - $28/hr

Babylon Dental Care is a provider of general and specialty dental services, committed to excellence and community impact. They are seeking a Dental Insurance Collections & Billing Specialist to support their Insurance and Finance teams, ensuring accurate billing and collections while fostering a collaborative team environment.

Cosmetic SurgeryDentalHealth CarePersonal HealthWellness

Responsibilities

Review A/R reports monthly for all accounts (private pay and insurance) for accuracy

Follow up with patients and/or adjust A/R accounts as needed to rectify accounts

Refer any insurance issues on the A/R to the insurance team

Approach insurance department team with any questions about balances after insurance pays claim(s); make necessary notes to account

Review balances sent from insurance department after they enter mail and EBT payments daily; research to ascertain if appropriate to send statement to patient/guarantor and send if appropriate

Send accurate billing statements every thirty (30) days to all patients with balances

Start contacting all patients, preferably via phone, with outstanding balances of more than forty-five (45) old; continue contacting at regular intervals and maintain detailed records of all such contact attempts

Enter notes in patient account about any issues

When all reasonable collection attempts have failed, refer accounts to collection agency or attorney as needed (approval of Practice Administrator and/or COO required)

Process and enter payments into patient ledger when collected as the result of collection call

Produce report for next-day patients with balances and put explanation of balance in patient’s appointment

Accept and resolve all calls from patients regarding billing questions

Check e-mails frequently to maintain communication with patients and teams

Review refund requests sent by staff; approve in conjunction with one other team member of financial team (or an administrator)

Work collaboratively with the entire practice to meet or exceed monthly goals so all can receive their check exercise bonus!

All other tasks as deemed necessary by the administration team and/or COO

Qualification

Dental Insurance knowledgeMathematical skillsDentrix AscendEmpathyMulti-taskingCommunication skillsTeamworkSelf-motivationCalm under pressure

Required

High school or equivalent (Required)

Strong Dental Insurance knowledge is required for the most success in this role

Reliable and team orientated

Out of the box thinker and collaborative to support our growth

Empathic and compassionate

High level of professional presence

Ability to multi-task in a fast paced environment

Open to learn all about technologies that will enhance our patient care and service

Self motivated, takes initiative without constant direction

Calm under pressure, strong communicator

Strong Mathematical skills

Commitment to Babylon Dental Care and the patients we serve

Teamwork and a willingness to learn every day

Preferred

College degree preferred

Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Paid time off

Training & development

Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.