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HH Global · 3 hours ago

Implementation Director

United States

Full-time

Onsite

Director/Executive

10+ years exp

HH Global is seeking an Implementation Director to lead the development and execution of strategic operational solutions for enterprise clients. This role involves managing the implementation process, coaching teams, and driving project management excellence while ensuring client satisfaction and operational efficiency.

AdvertisingBusiness DevelopmentInformation TechnologyManufacturingMarketingOutsourcing

Responsibilities

Oversight and delivery of assessments and implementation projects in the region

Provide program level leadership to manage the overarching delivery of global projects

Drive project management excellence and provide mentorship and leadership to more junior members of the team

Coaching of Client Engagement teams who are using the Implementation self-serve model

Provide strategic support in business development activities

Develop and maintain relationships with internal and external stakeholders involved in key projects

Identify and understand client deliverables

Consult on procurement and production management to identify additional operational solutions and opportunities for the client

Define, design, and implement efficient operational solutions for new client account accounts

Develop and maintain in depth project plans based on the standardized templates and modify to include all project specifics by workstream in Smartsheet

Build process maps with Lucid chart to map current and future state processes

Create relevant project dashboards measuring progress in Smartsheet

Develop and maintain action logs, risk logs and RACI’s as required

Support action accountability and completion by project aligned dates through collaboration with action owners

Partner with internal stakeholders (such as: Client Engagement, Strategic Sourcing, Operations, Technology, and Human Resources) to ensure a smooth transition

Identify, lead, and motivate a virtual team to support the successful delivery of all projects

Identify inefficiencies and opportunities to streamline business processes and procedures to improve overall workflow and client experience, feeding into the OBPs where appropriate

Create client facing internal resources and action point logs from meetings

Create clear and compelling presentations that demonstrate HH Global’s value

Regularly report on achievements, reporting and escalating risks and issues to be managed as appropriate

Ensure a smooth transition from current state into business as usual (BAU) and provide support to the account team, where applicable until transition has been completed

Serve as a subject matter expert and point of escalation for more junior members of the team

Continually develop knowledge and skills to maintain and improve personal performance and effectiveness in a changing environment travel to and work on-site in various client locations during key stages of implementation

Qualification

Client engagementChange managementProject managementMS Office proficiencyTeam managementEntrepreneurial mindsetPrint industry experienceCommunicationPresentation skillsNegotiation skills