National Tech Support Manager jobs in United States
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Stiles Machinery · 2 hours ago

National Tech Support Manager

positionGrand Rapids, MI
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Stiles Machinery is responsible for managing the National Tech Support Team and ensuring customer satisfaction. The National Tech Support Manager will oversee technical support operations, coordinate with the factory, and provide leadership to the technical support personnel.

IndustrialMachinery ManufacturingSoftware
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H1B Sponsor Likelynote

Responsibilities

Ensuring appropriate region/personnel are addressing and bringing resolution
Assist with National Technical Support Specialist scheduling and training
Assisting Technical Support Manager and providing backup in his absence
Supervision and coordination of remote diagnostics and video diagnostic programs
Provide recommendations of FSR training with Stiles Education
Assist with National Technical Support Specialist daily duties and coordination
Assist Regional Technical Support Specialists and FSR’s with troubleshooting problems/issues
Supply level-II technical support to customer, FSR’s and other service office staff
Act as a direct liaison to the factory to resolve technical issues
Periodically visit factories for training and updates
Assist Regional Technical Support Specialists in determining needs for installations and other service work
Assist the Parts Department on technical issues, stocking levels and new machine parts inventories
Demonstrate at all times a positive attitude toward job and company
Openly support all policies, procedures and management practices
Review upcoming projects, and develop and implement plan of action
Providing strategic direction to personnel and motivating personnel
Accomplish objectives by recruiting, selecting, training, assigning and scheduling appropriate team members
Review and approve and submit staff expense reports timely
Assist in selling services to existing and potential customers. This may include preventive maintenance and service on equipment not sold by Stiles

Qualification

Technical service experienceLeadership experienceAnalytical skillsProject managementCommunication skillsMS Office ApplicationsOrganizational skillsTime managementPresentation skills

Required

5 or more years of previous leadership experience in a service or technical service environment
Field service / technical experience desired
Technical and business acumen
Excellent organizational and time management skills
Able to create project plans and manage multiple projects simultaneously
Analytical and problem-solving skills
Strong communication and presentation skills
MS Office Applications (Word, Excel, Power Point)

Company

Stiles Machinery

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Stiles Machinery is the provider of advanced woodworking machinery and technology solutions.
dateFounded in 1965
location
Grand Rapids, Michigan, USA
people-size201-500 employees
web-link
http://www.stilesmachinery.com/

H1B Sponsorship

Stiles Machinery has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Anderson Ronha
Chief Financial Officer
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Company data provided by crunchbase