Apply on Employer Site

Wheatland Bank, Division of Glacier Bank · 2 hours ago

Customer Service Representative/Teller

Twisp, WA

Full-time

Onsite

New Grad, Entry Level

$17/hr - $23.71/hr

Wheatland Bank, a growing financial institution, is seeking a Customer Service Representative/Teller to join their Twisp team. The successful candidate will provide exceptional customer service while assisting customers with various banking needs and will be part of a team that values financial responsibility and collaboration.

BankingCredit CardsFinancial Services

No H1B

Responsibilities

Processes retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form

Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing

Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems

Assists with night depository duties; logs; bags; processes deposits; makes change orders; issues receipts and returns bags to customers

Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated

Issues cashier’s checks

Performs safe deposit duties by controlling access and assisting customers

Receives and processes stop payment and hold orders

Accepts loan payments

Balances cash drawer daily and verifies cash being returned to the vault

Provides effective customer service and assist in resolving problems within given authority

Maintain records and logs; prepare wire transfers, and sort mail or reports as required

Answers telephones and directs callers to proper Bank personnel

May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, monthly audit reports, monthly audit certifications, etc.)

Processes traveler’s checks, ATM deposits, change orders and deposit slip corrections

May assist in opening and closing the vault daily; assists in balancing vault currency and coin

Copy/scan/fax documents to files and distribute to appropriate personnel

Qualification

Cash Handling ExperienceCustomer Service ExperienceBasic ten-key skillsProfessional verbal communicationCommon sense understanding

Required

High School Diploma or Equivalent

Must have the ability to work in a professional and confidential manner

Basic ten-key skills

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Professional verbal communication skills

Ability to positively promote our organization to customers and co-workers

Ability to add, subtract, multiply and divide in all units of measure

Ability to consistently be at work during scheduled shifts

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary

Must be able to work extended hours or travel off site whenever required or requested by management

Must be capable of regular, reliable and timely attendance

Must be capable of climbing / descending stairs in an emergency situation

The employee is constantly required to stand and walk

Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes