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Malarkey Roofing Products · 3 hours ago

Customer Service Representative

Portland, OR

Full-time

Onsite

Mid, Senior Level

$25/hr - $29/hr

5+ years exp

Malarkey Roofing Products is an innovator in roofing technology, focusing on durable and sustainable building products. The Customer Service Representative will manage the order fulfillment process, ensuring accuracy and timely delivery while providing exceptional support to customers and internal teams.

Building MaintenanceBuilding MaterialCommercialManufacturingResidential

Comp. & Benefits

Responsibilities

Responsible for adherence to company policies, including safety and the use of personal protective equipment

Efficiently utilizes the ERP system to create customer orders, confirm and apply pricing, answer inquiries, and follow up on order status

Review inventory and future production plans to determine product availability while driving to meet customer-requested availability dates

When inventory is available, release orders for shipment by communicating with the customer, shipping team, or transportation carriers

Advise the customer of the order status at multiple phases of order fulfillment

Develops and maintains deep knowledge of company-manufactured and ancillary roofing products and the roofing industry to provide customers with comprehensive, accurate information and advice

Listens to the customer's needs and concerns, demonstrates empathy, and uses critical thinking skills to solve situations

Qualification

Customer service experienceERP system proficiencyMS Dynamics AXAnalytical skillsEmpathyProfessional interactionCritical thinking

Required

At least five years' experience in a customer service/fulfillment role in a manufacturing environment

Excellent analytical skills and the ability to work in a fast-paced environment

Proficient skills with MS Office and MS Dynamics AX

Ability to work on complex projects and interact professionally with all levels of management

Preferred

A bachelor's degree in business or supply chain is preferred, as well as two to three years of relevant experience or equivalent education and experience

Benefits

Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings

Medical, Dental, Disability, and Life Insurance

Holistic Health & Well-being programs

Flexible Spending Accounts (FSAs) for health and dependent care

Vision and other Voluntary benefits and discounts

Paid time off & paid holidays

Paid Parental Leave (maternity & paternity)

Company

Malarkey Roofing Products

Founded in 1956, Malarkey Roofing Products is a US manufacturer of residential and commercial roofing products, with production facilities in Oregon, California, Oklahoma, and Maryland.

Founded in 1956

Portland, Oregon, USA

501-1000 employees