Nisga'a Tek, LLC · 19 hours ago
NOC Operator Tier 1
Honolulu, HI
Part-time
Onsite
New Grad, Entry Level
$30.35/hr - $30.35/hrNisga'a Tek, LLC is committed to high-quality service to those who defend us. The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident management for the Navy Enterprise Voice and Video System, serving as the first line of defense for network issues affecting telephony and video services.
Cyber SecurityInformation TechnologyIT InfrastructureIT Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Monitor telephony and network systems in real time using Government-provided network management tools
Detect, document, and report Priority I/II/III and Mission Essential Circuit (MECL) incidents per established procedures
Perform initial fault isolation, diagnosis, and troubleshooting to identify network, circuit, or equipment failures
Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation in the Telephony Management System (TMS)
Collaborate with field technicians and system administrators to support network/service restoration and verification
Maintain situational awareness through continuous communication and reporting to leadership and impacted customers
Develop and maintain accurate ticket documentation, ensuring full traceability and data integrity
Support continuity of operations by assuming alternate site duties during COOP events and exercises
Adhere to all security, safety, and standard operating procedures as defined by NCTAMS PAC and NEVVS-HI governance
Qualification
Required
Strong analytical and troubleshooting skills in a high-tempo network operations environment
Proficiency in fault detection, alarm correlation, and incident response procedures
Familiarity with network monitoring tools and ticketing systems (e.g., TMS, SolarWinds, HP OpenView, or similar)
Ability to follow and execute technical SOPs with precision and accountability
Effective communication and coordination skills for real-time operational reporting
Commitment to maintaining operational discipline, accuracy, and professional composure under pressure
Must have Avaya certification, OR VoIP Network Management certification, OR documented experience with VoIP Network Operations
Must have one of the following to meet the DoD 8140.03 Cyberspace Workforce (CWF) Code 441 - Network Operations Specialist baseline certification requirements at the Intermediate proficiency level: Formal education (BA Degree), Government-specific training, An industry-recognized certification (e.g., CompTIA Security+, Network+, or CCNA)
Must be able to workday, evening, overnight, weekend, and holiday shifts to support 24/7 mission operations
Rotating shifts in a 24x7x365 NOC environment
Collaborative team setting with direct mission support to Navy communications operations
Requires strict adherence to information assurance, safety, and security standards
US citizenship required
MUST have an ACTIVE DoD Secret Clearance
Preferred
Bachelor's degree in Information Technology, Cybersecurity, or related field
Additional certifications such as CompTIA Security+, Network+, or CCNA
Prior experience supporting DoD or Navy network environments
Familiarity with Defense Switched Network (DSN) or enterprise telephony infrastructure
Company
Nisga'a Tek, LLC
Nisga’a Tek is honored to provide services to those who are committed to our national defense, security, and mission.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase