Cape Fox Federal Contracting Group · 3 months ago
Technical Writer III
United States
Full-time
Remote
Mid Level
$95K/yr - $111K/yr
4+ years expCape Fox Federal Contracting Group is seeking a highly organized and motivated Technical Writer to support a federal government client. The role involves developing and maintaining technical, procedural, and user-facing documentation for the Department of Interior's Human Resources Systems Management Division, ensuring that all documentation accurately reflects system design and operational workflows.
ConstructionConsultingCyber SecurityHealth CareInformation TechnologyManagement ConsultingProfessional ServicesProject ManagementTraining
No H1B
U.S. Citizen Only
Responsibilities
Develop, update, and maintain detailed system and business process workflows that reflect current HRMSD operations, application configurations, and data flows
Create and maintain comprehensive user guides, standard operating procedures (SOPs), and training materials that ensure clarity and usability for HRMSD staff and end users
Draft, edit, and publish technical documentation for IT teams and developers, including API integration guides, schema diagrams, data dictionaries, and interface control documents (ICDs)
Produce release notes for each version of HRMSD-supported applications, detailing functional changes, defect resolutions, and new feature deployments in accordance with Agile sprint cycles
Develop quick-start guides, onboarding tutorials, and multimedia-based training materials for end users and administrators
Ensure all documentation adheres to DOI and Federal standards for accessibility (Section 508 compliance), version control, and content management
Collaborate with system engineers and developers during Agile sprint planning and retrospectives to update documentation in tandem with configuration or code changes
Convert and migrate legacy documentation into modern digital formats (PDF, HTML, ServiceNow Knowledge Base) and store them within the centralized HRMSD documentation repository
Support HRMSD Configuration Control Boards (CCBs) by ensuring all baselined documents and CDRLs are properly formatted, versioned, and archived in accordance with program governance
Conduct peer reviews and maintain document consistency across multiple authors and system domains
Qualification
Required
4 – 7 years of experience
Bachelor's degree in relevant field
Demonstrated experience creating documentation for enterprise IT systems, preferably within federal HR or financial systems
Familiarity with Agile/SAFe documentation practices and ability to document evolving system requirements within short sprint cycles
Knowledge of ServiceNow, MuleSoft, Oracle, and ColdFusion environments sufficient to interpret technical information and translate it into clear instructional material
Proficiency with Microsoft Office 365, Adobe Acrobat Pro, Visio, and technical authoring tools (e.g., Confluence, SnagIt, MadCap Flare, or RoboHelp)
Strong grasp of information architecture, including metadata tagging, table of contents design, and indexing for rapid retrieval
Excellent writing and editing skills with the ability to adapt content for both technical and non-technical audiences
Working knowledge of FISMA Moderate, NIST 800-53, and Section 508 documentation standards
Public Trust (Tier 1) or higher
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Preferred
Bachelor's Degree in Technical Communication, Information Systems, or a related field
Minimum of 5 years of experience supporting documentation within a federal IT modernization or HR systems environment
Experience with API documentation, data modeling, or system integration diagrams using modern documentation platforms (Swagger, Draw.io)
Experience supporting projects in compliance with ISO 9001:2015 or CMMI quality frameworks
Exposure to cloud or hybrid IT environments and associated documentation controls
Benefits
Company holidays
Paid time off
Health insurance
Dental insurance
Vision insurance
Life and disability insurance
Tuition reimbursement
401K with company match
Company
Cape Fox Federal Contracting Group
Do you know Tlingit means human being or Sanya Kwáan means Cape Fox? In 1971, the Alaska Native Claims Settlement Act (ANCSA) was passed.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase