Confidential ยท 2 months ago
Technical Solutions Engineer, Connectivity
United States
Full-time
Remote
Senior Level
5+ years expTelit Cinterion is a leader in IoT innovation, providing comprehensive end-to-end IoT solutions. The Technical Solutions Engineer will serve as a trusted technical advisor, focusing on pre-sales discovery, solution scoping, and post-sale integration support while also diagnosing network issues and driving successful certification outcomes.
Staffing & Recruiting
Responsibilities
Partner with Sales on discovery: device architecture, radios/bands, mobility, data profiles, security posture, SLAs; propose Telit Connectivity and services strategy, APN selection, and SIM fleet policies
Build POCs and demos (SIM activation, CMP configuration, device attach tests, data path validation) and deliver results to stakeholders
Quantify trade-offs (CAT-M vs. NB-IoT vs. LTE Cat 1.bis/Cat 1; roaming vs. localized profiles; eUICC orchestration plans) and recommend the optimal design
Lead first-time attach and KPI baselining (Signal strength, network attach, PDP contexts, throughput/latency). Capture logs and share reproducible steps
Configure connectivity services (APNs, private routes, IPsec/VPN where applicable) and document Connectivity Management Portal workflows (lifecycle, profile swaps, alerts/usage policies)
Act as the front-line technical interface for complex issues; triage across device, module FW/AT stack, SIM/profile, RAN/core, and application layers; coordinate with carriers and internal teams to closure
Gather artifacts (AT traces, network surveys, pcap logs, CMP session records) and drive crisp RCAs with corrective/preventive actions
Maintain customer-facing knowledge articles and internal runbooks for recurring issues (activation failures, IMSI selection anomalies, PSM/eDRX, VoLTE/VoNR)
Translate field learnings into sales collateral, playbooks, and sizing guides for repeatable wins (coverage matrices, profile selection guides, APN options)
Provide inputs to Product on coverage gaps and prioritize TCP profile expansions based on opportunities
Work closely with AE, Technical Support, Software, and Product; contribute to weekly pipeline and issue reviews; track outcomes (POC success, time-to-first data, first-call resolution, time-to-launch)
Qualification
Required
Bachelor's degree in Electrical/Computer Engineering, Computer Science, or equivalent hands-on experience
5+ years in cellular IoT as a Field Application Engineer, Technical Support/Pre-Sales Engineer, or similar at a connectivity provider/MVNO, module vendor, or MNO
Solid understanding of cellular technologies and device behaviors: LTE Cat-1/4, Cat-1.bis, LTE-M (Cat-M1), NB-IoT, 5G basics (NSA/SA), roaming, attach/TAU, PSM/eDRX, and SIM/eUICC concepts (ICCID/IMSI, profile lifecycle), eSIM provisioning platform, SGPx2
Experience designing and bringing up connectivity solutions: APN selection, private vs. public routing, CMP/NOC workflows, data path validation, KPI baselining, and multi-IMSI profile orchestration
Proficiency with module/AT-level debugging and log capture (AT traces, network surveys, modem logs) and packet analysis (Wireshark or equivalent)
Working knowledge of operator certification paths (PTCRB/GCF fundamentals) and U.S. operator processes (e.g., AT&T AQT/TRENDI, Verizon VPP/IoT Security) sufficient to guide customers through readiness and test planning
Core IP and security skills: PDP/PDU sessions, IPv4/IPv6, DNS, MQTT/HTTP(S), TLS, certificate handling; familiarity with IPsec/VPN options and private networking patterns for IoT
Customer-facing communication excellence: discovery/whiteboarding, and the ability to lead cross-functional troubleshooting to closure with urgency and ownership
Preferred
Hands-on with Telit connectivity stack, CMP operations, SIM lifecycle management and policy/alerting
Familiarity with Telit and peer CMP/device management tools; ability to recommend fleet health practices (templates, remote updates, out-of-band diagnostics)
Experience with cellular test gear and tooling: Keysight/Anritsu call boxes, RF scanners/field test apps, QXDM/QPST (or equivalent), TEMS/drive-test utilities
Scripting/automation (Python/Bash/PowerShell) for log parsing, test harnesses, and CMP/REST API integrations; competency with Jira/Salesforce or similar ticketing/CRM
Understanding of IoT security and compliance artifacts (e.g., Verizon IoT Security deliverables, GSMA connection-efficiency guidance, CTIA IoT Network Certified context) and how they map to device+module responsibilities
Exposure to cloud IoT services (AWS IoT, Azure IoT) for data ingestion/identity and certificate lifecycle
Comfortable supporting customers across the Americas region
Company
Confidential
Centralizing All Types Of Next Opportunities For You In One Place.
Vancouver, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase