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ATC · 2 months ago

System Administrator

Mechanicsburg, PA

Contract

Onsite

New Grad, Entry Level

ATC is seeking a System Administrator to support their IT asset management and technical services. The role involves coordinating asset information, maintaining documentation, and providing technical guidance for IT assets, as well as troubleshooting and resolving issues related to hardware and software.

Internet

Responsibilities

Able to coordinate, communicate, document, track progress and status on initiatives

Familiarization with project management concepts

Responds to management’s special requests for asset information

Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus

Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements

Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules

Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes

Provides technical guidance on IT assets for procurement documents and agency requisitions preparation

Responds to Service Desk tickets requiring Level 2 asset management attention

Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module

Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field

Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues

Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports

Create documentation for technical staff and end user

Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware

Familiar with video conferencing platforms, conference room VC setups, troubleshooting

Familiar VMware Virtual Desktop Infrastructure

Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices

Qualification

ServiceNow Asset ManagementMicrosoft Systems Center Configuration ManagerPC hardware troubleshootingAirWatch WorkspaceOneProject management conceptsVideo conferencing platformsTechnical documentationCommunication skills

Required

Able to coordinate, communicate, document, track progress and status on initiatives

Familiarization with project management concepts

Responds to management's special requests for asset information