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Oracle · 2 months ago

Services Renewal Representative IV

United States

Full-time

Remote

Mid Level

Oracle is a leading technology company, and they are seeking a Services Renewal Representative IV to drive the renewal of contracts with existing customers. This role is responsible for ensuring the target renewal rate for existing customers and growing the contract base through upselling opportunities.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Responsibilities

Drive the renewal of Oracle's contracts with existing customers

Ensure the target CSS renewal rate for existing small/medium-sized to large strategic customers in their assigned territory

Ensure that all renewals are completed before expiration

Pass leads up to the CSS Field Sales Channel for additional service opportunities

Close the loop for all customer interactions by providing education on the CSS portfolio and infrastructure

Qualification

Contract renewalUpsellingCustomer interactionSales experienceEnglish language

Required

Applicants are required to read, write, and speak the following languages: English

Drive the renewal of Oracle's contracts with existing customers

This Customer Success Services (CSS) North America Renewals Sales team is responsible for renewing contracts for specific Oracle products/support for small, mid-sized to large enterprise customers for regions all over North America

Apart from contract renewals, the team is also responsible for retaining and growing the contract base by upselling

Services Renewal Sales Representative will primarily be responsible for ensuring the target CSS renewal rate for existing small/medium-sized to large strategic customers in their assigned territory

Services Renewal Sales Reps ensure that all renewals are completed before expiration, passing leads up to the CSS Field Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the CSS portfolio and infrastructure

Career Level - IC4