Apply on Employer Site

ATC · 2 months ago

IT Business Analyst 5 - Telecom/Network/DevOps

Lansing, MI

Full-time

Onsite

Mid Level

3+ years exp

ATC is seeking an IT Business Analyst to handle data and information related to Infrastructure Service Requests. The role involves gathering business and technical requirements, facilitating client meetings, and managing multiple telecommunications projects.

Internet

Responsibilities

Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration

Ability to obtain and report business and technical requirements

Facilitate review sessions to discuss projects

Excellent customer and communication service skills

Work with multiple network platforms, such as, WAN, MLAN,WLAN, Security, Voice, and Videoconferencing

Disseminate information effectively to all technical teams, customers, and technical managers

Understand a large (enterprise) and complex network environment

Qualification

Telecommunications experienceNetwork platforms experienceDevOps experienceProject managementClarity experienceRemedy/Helix experienceMicrosoft ProjectMicrosoft ExcelOrganization skillsCommunication skillsInterpersonal skills