Kasa · 4 hours ago
Senior Vice President of Operations
United States
Full-time
Remote
Director/Executive
$215K/yr - $250K/yr
15+ years expKasa is a leading tech-enabled hotel and apartment hotel brand that focuses on delivering high-quality, digitally forward experiences to guests. As the Senior Vice President of Operations, you will lead operational performance and guest experience across Kasa’s growing portfolio, ensuring exceptional results through effective strategy, technology, and talent management.
HospitalityHotelTravel
Responsibilities
Drive operational performance across Kasa’s 85+ properties, scaling to 200+ and beyond
Set and execute property level business plans to deliver aggressive goals around Net Operating Income (NOI), guest review scores, and owner satisfaction
Uplevel the on-site experience- visually, functionally, and culturally - so our properties deliver an end to end customer promise that is both recognizable and beloved
Own quality assurance across the portfolio, ensuring excellence in cleanliness, repair response, check-in readiness, and physical maintenance
Use data to identify and address the root causes of both systemic and local issues, distinguishing between one-off problems and broader patterns
Train regional and property-level teams to adopt the same analytical mindset, and leverage data not just for diagnostics, but to track, measure, and report on improvements over time
Hire, develop, and inspire a high-performing on-site operations team across three U.S. regions, with 10+ P&L Owners, and 170+ total team members and growing
Build and deploy rigorous training programs to onboard, upskill, and assess on-property talent
Create systems to evaluate talent, identify underperformance early, and drive continuous improvement across every level of the on-site org
Instill a culture of performance, integrity, and Fearless Feedback that permeates every Kasa property
Oversee Kasa’s centralized operations functions (e.g., centralized housekeeping, maintenance coordination, customer service systems, People Ops, root cause analysis) to ensure consistency and leverage at scale
Drive innovation in operational systems, including partnering with our Tech & Product org to implement AI-powered tools that reduce cost and increase speed and accuracy
Translate qualitative property feedback into quantitative system upgrades and vice versa
Make Root Cause-level improvements to the operating system: not just treating symptoms, but addressing core issues in ways that drive lasting, systematic progress
Build and evolve a system that is scalable, self-sustaining, and continuously improving
Spend significant time on the ground across the country. Your default work environment should be a Kasa property, whether it’s speaking to a housekeeper, inspecting a repair job, or helping train a new P&L Owner
Own and evaluate the physical environment of our properties. Have the instincts and taste to know what “good looks like” from a guest’s point of view, and talent point of view and the operational skills to make it happen
Understand and activate non-room revenue strategies (e.g., café, retail, F&B, and event space) where applicable
Act as the voice of on-site operations in company-wide strategy discussions
Play an active, vocal role in our Monthly Business Reviews for on-site operations, challenging teams to come prepared with solutions to key issues and holding them accountable to clear deliverables and timelines
Partner with Product, Technology and AI teams to ensure Kasa’s technology is a force multiplier for the front lines, not just the back office
Support the CEO and Real Estate team in building long-term trust with our owner community
Drive strategic alignment across regions while enabling local flexibility and experimentation, fostering an evolutionary component to our operating system where high-performing local innovations are identified, scaled, and embedded across the broader portfolio
Conduct an operational deep dive across all three regions and our centralized ops platform. Identify the highest leverage Root Cause issues that if addressed would drive improved performance. Create plan to systematically address these issues
Define what “great” looks like across guest experience, team structure, and P&L performance
Build trust with the on-site teams by visiting top and bottom-performing properties and conducting listening tours
Implement immediate changes to create quick wins and drive improved operating performance
Achieve material increase in Operating Profit across our properties
Improve Kasa’s guest review scores and reputation metrics portfolio-wide
Uplevel the performance of regional and property-level teams by enhancing training, coaching high-potential talent, and decisively parting ways with underperformers, ultimately reducing performance variance across the portfolio and building a high-accountability, high-impact operating culture
Identify and implement organizational structure adjustments - across regional and property-level operations - that improve accountability, increase local autonomy, and strengthen our operating system to ensure we are structurally set up for scalable success
Design and implement a performance-based incentive system that drives accountability, aligns regional and property-level teams with company goals, and ensures our operators are incentivized to think and act like owners
Become a trusted voice with the Board on operational performance and risk
Qualification
Required
15+ years in hotel or hospitality operations, with deep multi-property, multi-region leadership experience
Proven track record of owning full P&L responsibility and improving bottom-line results across large portfolios
Known for hiring, developing, and retaining top on-site talent and holding teams to high standards
Demonstrated ability to evaluate and improve physical guest spaces (from FF&E to signage to sound to scent)
Experience managing centralized ops programs and implementing operational technology at scale
Preferred
You combine old school hospitality instincts with a new school mindset. You're curious, excited about tech, and can balance implementing scalable systems with old school blocking and tackling
You're a road warrior: happiest in the on-site, shoulder-to-shoulder with teams, and immersed in the guest experience. You thrive in the work, not just above it, and are energized by spending the majority of your time in properties across the portfolio
You “know what good looks like,” and you don't settle for mediocrity-whether it's a front desk welcome or the grout in a bathroom
You embrace accountability, ask tough questions, and create high-performing cultures
You are guest-obsessed: intuitive about what delights or disappoints travelers. You live our Hall of Fame Host value in leaps and bounds. You help us become Beloved by Guests
You are owner-oriented: You care about driving profitability and being seen as indispensable by our real estate partners
You are excited about using AI and automation to drive performance and efficiency
Benefits
Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates.
Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary.
Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!
Company
Kasa
Kasa is the industry-standard brand and operator of flexible accommodations.
201-500 employees
H1B Sponsorship
Kasa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2021 (6)
Funding
Current Stage
Growth StageTotal Funding
$166.3MKey Investors
SLWRibbit CapitalFirstMark
2025-08-19Series Unknown· $40M
2023-10-31Series C· $70M
2022-12-08Series C
Leadership Team
Roman Pedan
Founder & CEO
Recent News
2025-09-19
Sourcery
2025-08-27
Company data provided by crunchbase