American Tower · 2 hours ago
Data Center Site Operations Technician III
Cary, NC
Full-time
Hybrid
Mid Level
$40.87/hr - $50.48/hr
4+ years expAmerican Tower is a global digital infrastructure company focused on building a more connected world. They are seeking a Data Center Site Technician III to ensure the operational integrity, security, and compliance of data center facilities while providing exceptional customer service through both remote monitoring and on-site support.
FinanceInfrastructureProfessional ServicesPublic RelationsTelecommunicationsWireless
Hiring Manager
Yinyin Zhou
Responsibilities
Assist with the data center’s operational integrity, security, and regulatory compliance through use of strong telecommunications, mechanical, electrical, life safety systems, and data center operating procedures knowledge
Be responsible for wide ranging, multi-disciplinary day-to-day data center operations including facilities and telecommunication infrastructure, performed both remotely through monitoring systems and on-site when deployed to customer facilities
Monitor remotely and perform on-site work (when deployed) on chilled water systems and components, heating, ventilation and air conditioning (“CRAC/CRHA”) systems such as roof top units, computer room air conditioning/computer room air handler units, coolant distribution units, humidification systems, and central plant operations
Work on electrical/critical power distribution from the utility/generator main switchgear through the uninterruptible power supply (“UPS”) systems out to the customer load including branch power circuit installations and metering configuration
Monitor wet sprinkler and pre-action sprinkler systems as well as their associated detection devices
Responsible for cross connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build outs
Perform customer infrastructure buildouts (cage builds, overhead installations, rack and stack), cable termination and testing, and maintenance work. Monitor remotely and respond (remotely or on-site as appropriate) to mechanical, electrical, fire protection, telecommunication, and security systems including transformers, programable logic controllers, generators, switchgear, UPS systems, surface transfer systems, advanced thermal solutions, power distribution units, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinklers, network equipment, transmission media, cabling infrastructure, security hardware, and closed circuit television
Responsible for processes that maximize customer uptime in the most cost-effective way by working very closely with the Data Center Manager. Ensure data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met
Work with senior technicians to track and complete an aggressive preventive and predicative maintenance schedule
Ensure the data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. The ideal candidate will have the technical ability and innovative thinking cross-functionally, including integrated systems and IT
Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
Other duties as assigned
Qualification
Required
High school diploma required
Between 4–6 years of telecommunications mission critical facility, lab, power plant, hospital, or data center experience required
Exceptional understanding of the electrical and mechanical systems used in data center environments
Ability to effectively monitor and troubleshoot data center systems remotely using building management systems (BMS), DCIM platforms, and integrated critical monitoring systems
Proficient in the use of test equipment such as a multimeter, fiber tester/optical time-domain reflectometry, ampere meter, and/or cable tester
Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as fire life safety building codes
Proficient and experienced with data trending/tracking and analysis with an ability to rapidly learn and use PC-based, integrated critical monitoring systems
Willingness and ability to deploy to sites on short notice based on business needs, with deployment frequency varying by customer contract requirements
Ability to learn quickly and address issues as they arise in a mission critical 24x7 environment
Ability to work independently at unmanned facilities when deployed on-site, following established safety and escalation protocols
Ability to work an assigned shift which will be subject to change based on business needs
Able to follow all escalation procedures regarding critical or emergency situations
Ability to operate in and promote a rigorous process-driven team environment
Preferred
Four-year degree in Engineering, Telecommunications, or a physical science, or equivalent relevant experience, preferred
Benefits
Healthcare coverage
A 401(k) savings plan
Paid time off
Company holidays
Sick leave
Parental leave
Access to an Employee Assistance Program focused on mental and financial wellness
Company
American Tower
American Tower is a real estate investment trust that provides the infrastructure for modern digital communications.
1001-5000 employees
H1B Sponsorship
American Tower has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (20)
2022 (21)
2021 (29)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$9.53B2025-12-02Post Ipo Debt· $850M
2025-09-11Post Ipo Debt· $575M
2025-05-21Post Ipo Debt· $566.66M
Leadership Team
Andrew Sloey
Senior Vice President
Recent News
Deccan Chronicle
2025-12-25
2025-12-19
2025-12-13
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