Customer Support Executive jobs in United States
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Fanvue · 2 months ago

Customer Support Executive

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Fanvue is the fastest-growing creator monetisation platform in the creator economy, and they are seeking a passionate Customer Support Executive to join their support team. The role involves responding to customer queries, troubleshooting platform issues, and maintaining high levels of empathy and clarity in communication.

Advertising PlatformsContent CreatorsFilm Production

Responsibilities

Respond to customer queries from creators and fans via live chat and email
Provide timely, thoughtful, and solution-focused responses during weekend hours
Troubleshoot platform issues, payments, and content concerns using internal tools and processes
Escalate urgent or complex queries appropriately, following existing protocols
Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values
Proactively flag bugs, feedback, or trending support topics to the wider team
Contribute to internal documentation and user-facing help articles as needed

Qualification

Technical customer supportWritten communicationProblem-solvingIntercomSlackNotionRetoolEmpathyResourcefulnessPassion for creator economy

Required

Must have 2+ years in a technical customer support or technical customer service role, preferably in a digital, creator, or tech platform
Excellent written communication skills with an empathetic, clear, and friendly tone
Comfortable working independently during weekends (Weekend Shifts only) with remote team collaboration
Fast learner who can pick up new tools and processes with confidence
Calm under pressure and resourceful when solving problems
Comfortable with NSFW content

Preferred

Familiarity with Intercom, Slack, Notion, Retool, or similar tools is a plus
Passion for the creator economy and supporting independent creators is a strong advantage

Benefits

Unlimited holiday

Company

Fanvue

twittertwitter
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Fanvue is the fastest growing tech-first Creator subscription platform, powered by AI.
dateFounded in 2020
location
London, England, GBR
people-size51-200 employees
web-link
https://www.fanvue.com/

Funding

Current Stage
Growth Stage
Total Funding
$4.03M
2024-06-01Seed· $4.03M

Recent News

GlobeNewswire News Room
“The Grammys” for AI Music? Entries Open for Groundbreaking Song Contest from the Fanvue World AI Creator Awards - as Millions of Creators Make Music with AI
2025-07-08
The Daily Dot
New competition, Future Sound Awards, promises to become “the Grammys of the AI music space”
2025-07-07
EIN Presswire
Business Awards UK 2024 Customer Service Excellence Awards Winners and Finalists Announced
2024-11-15
Company data provided by crunchbase