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Veterans in Healthcare · 2 months ago

Insurance Billing Specialist - Patient Accounting - Full Time 8 Hour Days

Los Angeles, CA

Full-time

Onsite

Entry Level

$25/hr - $39.69/hr

2+ years exp

Veterans in Healthcare is seeking an Insurance Billing Specialist to maintain billing and coding guidelines for proper claims submission. The role involves resolving claim edits, assisting patients with billing inquiries, and collaborating with various internal teams to ensure efficient billing processes.

Health CareMilitary

Responsibilities

Must deliver compassion and respect at all encounters while assisting patients and callers with billing questions and insurance coverage determination on the phone, via email or in person

Apply excellent communication and teamwork skills to maintain successful working relationships with team members and various groups throughout the organization. Listen effectively. Build appropriate rapport. Use diplomacy and tact

Document all calls, actions in follow-up system. Confirm/update guarantor, insurance and demographics. Demonstrate ingenuity, self-reliance and resourcefulness. Able to take needed action without direct instructions

Demonstrates ability to deescalate matters - in person or over the phone - providing customers with options to problem solve. Ensure to follow-up timely and embody the USC spirit in all transactions

Partner with patients on Financial assistance and any and all governmental or private payer systems. Establish payment arrangements and settlements within hospital polices. Manage individual scope of work including assigned tasks and activities in a timely manner and within budget

Identify opportunities for improvement and, when appropriate, develop and implement effective solutions

Provide quality service and support to patients and/or client groups. Demonstrate a positive image and perform responsibilities in a professional manner. Ensure that all information and services provided are accurate; meet the customer’s needs, in a timely manner

Qualification

Medical insurance billingBillingCoding guidelinesCertified Coding SpecialistFire Life Safety TrainingCustomer service skillsCommunication skillsTeamwork skillsProblem-solving skills

Required

High school or equivalent

Minimum two (2) years' experience in medical insurance billing required (preferably in facility billing)

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)