Information Technology Service Delivery Manager jobs in United States
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IP Consulting, Inc. · 2 months ago

Information Technology Service Delivery Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$80K/yr - $100K/yr

IP Consulting, Inc. is a Managed Service Provider that specializes in Cybersecurity, Technology Infrastructure, and Business Collaboration. They are seeking an Information Technology Service Delivery Manager to lead service delivery operations, ensuring SLA and KPI targets are met while managing service teams and driving process improvements.

ConsultingLegalTelecommunications
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Lead day-to-day service delivery operations, ensuring SLA and KPI targets are consistently met
Oversee managed and co-managed service teams to maintain performance, quality, and client satisfaction
Manage and optimize the PSA system ( ConnectWise Manage or equivalent) — workflows, scheduling, and reporting
Partner with account management and technical leadership for smooth client handoffs and quarterly business reviews
Drive process improvement initiatives and document standard operating procedures
Coach and mentor delivery staff, promoting accountability and professional growth
Track delivery metrics (utilization, SLA adherence, profitability, customer health) and report outcomes to leadership
Collaborate with leadership to align delivery strategy with company growth goals

Qualification

PMP certificationConnectWise ManageManaged Service Provider experienceITIL certificationCybersecurity compliance frameworksAnalytical mindsetCommunicationOrganizational skillsSelf-motivated

Required

PMP certification (required)
Experience in a Managed Service Provider (MSP) environment
Hands-on experience with ConnectWise Manage, Autotask, or another PSA system
Proven success leading technical teams and managing client delivery
Excellent communication and organizational skills
Strong analytical mindset and comfort with metrics-driven performance management
U.S. citizenship required (due to client and compliance needs)
Self-motivated, reliable, and comfortable in a remote-first environment

Preferred

Familiarity with CMMC, NIST, SOC 2, or cybersecurity compliance frameworks
ITIL certification or working knowledge
Experience building scalable delivery processes in a growing MSP

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Company

IP Consulting, Inc.

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Named to the INC 5000 from 2014 to 2017, IP Consulting, Inc. (IPC) is one of the fastest-growing privately held companies in the United States.
dateFounded in 2006
location
Vienna, Virginia, USA
people-size11-50 employees
web-link
http://www.ipconsultinginc.com

Funding

Current Stage
Early Stage

Leadership Team

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Cherri Mosey
COO, President
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Company data provided by crunchbase